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CitiXsys - iVend Retail
Consulting Manager - guelphCitiXsys - iVend Retail • guelph, on, ca
Consulting Manager - guelph

Consulting Manager - guelph

CitiXsys - iVend Retail • guelph, on, ca
24 days ago
Job type
  • Full-time
Job description

The Consulting Manager is a strategic liaison between CitiXsys, its channel partners, and end customers. This role oversees pre- and post-sales activities, including product training, partner enablement, solution delivery, and customer implementation. In regions where CitiXsys works directly with customers (i.e., without a channel partner), the Consulting Manager acts as the primary point of contact. A key focus of this role is ensuring partner readiness, driving successful project outcomes, and enhancing overall customer satisfaction through expert consulting and support.


Key Responsibilities:


  • Act as the primary functional and technical contact for channel partners and direct customers within the assigned region.
  • Provide pre-sales support, including product demonstrations, solution alignment, and assistance with customer requirements gathering.
  • Lead and manage end-to-end project implementations, ensuring delivery of all related documentation such as project plans, blueprints, gap-fit analyses, test cases, and sign-offs.
  • Enable and support partners through recurring training webinars, on-demand e-learning content, and knowledge-sharing forums.
  • Promote and monitor certification compliance among partners, as outlined in partnership agreements.
  • Identify and pursue upsell and cross-sell opportunities within the existing customer base.
  • Maintain accurate project records and updates in the CitiXsys Project Management System.
  • Collaborate with the Product Development team to stay up to date on new features, and communicate product enhancements to partners.
  • Support the sales process by contributing to RFP responses and presenting compelling value propositions.
  • Create and maintain knowledge base articles and internal resources based on partner and customer queries.
  • Represent CitiXsys at industry events, partner meetings, trade shows, and product seminars.


Qualifications:


  • Minimum of 10 years of experience in pre-sales, functional consulting, or implementation, preferably within the retail technology domain.
  • Strong understanding of retail operations, customer journeys, and challenges faced by modern retailers.
  • Demonstrated ability to align technology solutions with business goals.
  • Exceptional collaboration skills, with the ability to work effectively across cross-functional teams.
  • Proven track record managing complex enterprise implementations and multi-stakeholder engagements.
  • Excellent verbal and written communication skills, with experience in delivering engaging presentations and high-quality documentation.
  • Experience delivering training to partners and/or customers, both virtually and in person.


Success Metrics:


  • High level of product knowledge and solution expertise.
  • Completion of partner enablement programs and certification targets.
  • Timely and within-budget delivery of customer implementations.
  • Growth in revenue from upsell opportunities and customer retention.
  • High customer and partner satisfaction, measured through feedback and low escalation rates.
  • Full compliance with CitiXsys project management standards and consulting processes.
  • Strength of relationships and account engagement with partners and customers.


Education & Certifications:


  • Bachelor’s degree in Business, Information Technology, or a related field from a recognized institution.
  • Certifications in sales enablement, consulting frameworks, or enterprise solutions (e.g., PMP, ITIL, or similar) are advantageous.


Additional Requirements:


  • Willingness to travel up to 25–40% of the time, depending on regional demands.

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Consulting Manager - guelph • guelph, on, ca

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