Implementation & Project Manager

The Opportunity:

The Implementation & Project Manager role will lead the successful planning and execution of client implementations and Operations projects to ensure alignment with organizational objectives and client expectations. This role will be responsible for overseeing the lifecycle of projects from initiation to completion, leveraging their expertise in project management and implementation strategies, as well as coordinating with colleagues for the handover of ongoing operational responsibilities when required.

Reporting to the Director, Shared Services, the Implementation & Project Manager is responsible for the end-to-end planning, execution, and delivery of client implementations, business integrations, and special operational projects.

The Role:

This role leads the execution of high-impact initiatives such as new Workforce Solutions client launches, operationalization of business acquisitions, and other client process/system changes. The Lead ensures all projects are completed on time, within scope, and to the highest standard of operational readiness and client satisfaction.

Acting as a client-facing project lead, this role coordinates internal and external stakeholders, drives accountability across teams, and ensures all operational, system, and compliance elements are fully implemented and transitioned into a steady state.

Through disciplined project management, structured communication, and a strong understanding of staffing operations, this role ensures seamless transitions that protect Procom’s client relationships and operational integrity.

Job Responsibilities:

• Lead the full lifecycle of new client implementations and integration projects from initiation through go-live and hyper care- ensuring operational readiness and alignment with client expectations.
• Participates in sales meetings to stay closely aligned with sales efforts and to support customer acquisition and other client transition support needs (involved in presales if required)
• Develop and execute comprehensive project plans, timelines, milestones and resource allocations across internal and external stakeholders, ensuring all deliverables are completed on schedule.
• Oversee system configuration, workflow alignment, data requirements, and onboarding activities required for a successful launch.
• Coordinate cross-functional resources (Sales, Operations, Client Services, IT, Compliance, Payroll) to ensure the complete and accurate setup of new programs. Define and manage project scope, objectives, and key milestones in collaboration with internal stakeholders and clients (Client Stakeholders and/or MSP).
• Lead multi-stakeholder project teams, assign tasks, track progress, and ensure accountability for deliverables.
• Manage project scope, risks, timelines, and dependencies to drive on-time and
• Partner with Technology and Operations leadership to align system changes, workflows, and enablement activities with project goals.
• Manages the relationship with the client and all stakeholders throughout the duration of the project/implementation and onboarding process to ensure client expectations are achieved/exceeded, including meeting all timelines.
• Performs risk management assessments, identifies potential project risks, escalates issues proactively and applies mitigation strategies ensuring risk resolution before impact to client deliverables.
• Coordinate with MSPs/VMS providers or end customers to align project timelines, configuration requirements, and technical dependencies.
• Determines training needs and coordinates and/or leads training sessions with clients, consultants and internal resources, as required, to ensure swift user adoption.
• Owns client’s inquiries and escalations through to resolution to maintain high satisfaction and positive customer experience until successful transition over to Client Services organization.
• Conduct post-implementation reviews, identifying lessons learned and embedding continuous improvement actions into future projects.
• Measure project performance using defined KPIs (timeliness, adoption, satisfaction) and report progress to leadership.

Skills and Knowledge Required:

• Minimum of 5 years working experience in project management, client implementation, or operations roles.
• Staffing industry experience is a must.
• Very good knowledge of MS Project and certified PMP.
• Demonstrated success leading multi-stakeholder projects involving cross-functional teams, client communication, and technology integrations.
• Experience managing Workforce Solutions, VMS implementations, or client onboarding programs in a staffing or professional services environment.
• Proven ability to develop project plans, manage risks, and execute initiatives under tight timelines.
• Client-facing experience with strong ability to manage expectations and deliver polished presentations.
• Strong overall project management skills including project planning, execution, and monitoring by using tools like MS Project, or equivalent.
• Strong analytical and organizational skills, with proven ability to manage multiple concurrent projects.
• Demonstrated ability to lead meetings, assign responsibilities, and hold team members accountable.
• Excellent communication and interpersonal skills, capable of influencing at all levels.
• Demonstrated ability to create and deliver training to multiple stakeholder groups, both internal and external
• Proven ability to manage multiple, simultaneous projects while driving delivery amongst diverse stakeholders

WOW Factors

• Hands-on experience with VMS systems (Fieldglass, Beeline, etc.) and client technology integrations.
• Experience leading acquisition integrations within a staffing or professional services context.
• Exposure to process improvement methodologies (Lean, Six Sigma).