Program Manager, Employee Listening & Insights

Clio is the global leader in legal AI technology empowering legal professionals and law firms of every size to work smarter faster and more securely.

We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.

Summary : Who You Are

You are the primary architect of our voice of the employee strategy. This role is about uncovering the narrative of our culture and turning those insights into action. You will translate data from our entire employee listening ecosystem (including engagement surveys exit feedback and qualitative focus groups) into compelling stories that influence executive decisions. By partnering deeply with People Business Partners (PBPs) Social Impact & DIBE and leadership you will diagnose organizational health and design the interventions that shape our global employee experience.

What Youll Work On

1. Strategic Storytelling & Executive Reporting

The Narrative Lead : Transform raw data into high-impact presentations and Executive Summaries that explain the why behind the numbers. You will be responsible for connecting the dots across various feedback channels to tell a cohesive story.

Thematic Analysis : Design and lead qualitative listening sessions such as focus groups and pulse check interviews to add human context and colour to our quantitative metrics.

Data Visualization : Create intuitive visually compelling dashboards and reports that make complex trends easy for non-analytical stakeholders to digest.

2. PBP Partnership & Departmental Diagnosis

Consultative Support : Serve as the subject matter expert for PBPs helping them interpret their specific department data and providing them with the talk tracks and insights needed to drive change.

Root Cause Deep-Dives : When data indicates a cultural or performance risk you will partner with the relevant PBP to conduct a deep-dive diagnosis and develop a tailored action plan for that business unit.

Enablement Toolkits : Build frameworks action-planning guides and workshop templates that empower PBPs and managers to move from insight to impact.

3. Organizational Diagnosis & Interventions

Company-Wide Strategy : Identify universal themes and systemic challenges across the organization. You will lead the design and implementation of large-scale interventions (e.g. manager capability programs communication shifts or engagement initiatives).

Measuring Success : Establish clear KPIs for all interventions to ensure we can demonstrate a measurable before and after impact on employee sentiment and business performance.

4. Strategy & Systems Partnership

Technical Collaboration : Partner closely with the HR Systems Team to manage and optimize our core listening platform and data infrastructure ensuring alignment between quantitative and qualitative data. This includes owning the platforms hierarchies survey logic and reporting features.

Scientific Integrity : Act as the guardian of our listening methodology ensuring all survey questions and feedback mechanisms are designed to produce valid bias-free and actionable data.

What Youll Bring

Education : Masters degree in Industrial-Organizational (I / O) Psychology Organizational Behavior or a related field focusing on behavioral science and research methods.

Experience : 4 years of experience in Employee Engagement Talent Management or Organizational Development (OD).

Technical Analytics : Proficiency in statistical analysis including the ability to perform multiple regression correlation analysis and factor analysis to identify drivers of engagement and understand how it impacts important business outcomes.

The Storyteller Muscle : Proven ability to build a narrative from data and present it persuasively to senior executives.

Collaboration Skills : Exceptional ability to partner with HR Business Partners and influence stakeholders in a fast-paced matrixed environment.

Technical Knowledge : Deep familiarity with Workday Peakon (preferred) or similar AI-driven engagement platforms. Demonstrates a keen interest in improving your craft by using AI.

Scientific Foundation : Strong grasp of psychometrics or behavioral statistics to ensure all findings and interventions are grounded in sound methodology.

This role is a backfill for an existing position.

What you will find here :

Compensation is one of the main components of Clios Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.

Some highlights of our Total Rewards program include :

Competitive equitable salary with top-tier health benefits dental and vision insurance

Hybrid work environment with expectation for local Clions (Vancouver Calgary Toronto Dublin and Sydney) to be in office min. twice per week.

Flexible time off policy with an encouraged 20 days off per year.

$2000 annual counseling benefit

RRSP matching and RESP contribution

Clioversary recognition program with special acknowledgement at 3 5 7 and 10 years

The expected salary range

• for this role is $89300 to $105000 to $120800 CAD. There are a separate set of salary bands for other regions based on local currency.
• Our salary bands are designed to reflect the range of skills and experience needed for the position and to allow room for growth at Clio. For experienced individuals we typically hire at or around the midpoint of the band. The top portion of the salary band is reserved for employees who demonstrate sustained high performance and impact at Clio. Those who are new to the role may join below the midpoint and develop their skills over time. The final offer amount for this role will be dependent on geographical region applicable experience and skillset of the candidate.

Diversity Inclusion Belonging and Equity (DIBE) & Accessibility

Our team shows up as their authentic selves and are united by our mission. We are dedicated to diversity equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included valued and enabled to do the best work of their careers wherever they choose to log in from. We believe that different perspectives skills backgrounds and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.

Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation please let us know and we will work with you to meet your needs.

Learn more about our culture at a Human and High Performing AI company meaning we use artificial intelligence to improve all of our recruitment AI helps us streamline the process for greater efficiency. However weve built our systems to ensure that a human always reviews AI-generated output and we never make automated hiring decisions.

Disclaimer : We only communicate with candidates through official @ email addresses.

Required Experience :

Manager

Key Skills

Project Management Methodology,Project / Program Management,Program Management,Management Experience,Microsoft Powerpoint,Project Management,Microsoft Project,Budgeting,DoD Experience,Leadership Experience,Supervising Experience,Contracts

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 89300 - 120800