Front Desk Supervisor

Job Description

This role is about more than overseeing a shift, it’s about presence, leadership, and connection. As a Front Desk Supervisor, you ensure every guest interaction is seamless, genuine, and memorable.

You lead the Front Desk team with warmth, confidence, and professionalism. You safeguard our service rituals, support the flow of the lobby, and step in with empathy and creativity when challenges arise. Through real-time coaching and example, you elevate both individual performance and the overall guest experience.

Start Date: May 2026
Contract Type: Full-Time
Pay Rate: $23 per hour

Key Responsibilities

Guest Experience & Service Leadership

• Lead Front Desk operations, ensuring smooth, polished, and welcoming arrival and departure experiences.
• Oversee check-in and check-out processes with precision, consistency, and luxury flair.
• Anticipate guest needs and proactively support the flow of the lobby during busy periods.
• Manage guest concerns and service recovery with empathy, creativity, and confidence—turning challenges into loyalty-building moments.

Team Leadership & Development

• Lead, motivate, and inspire the team through a visible, engaging, and supportive leadership style.
• Provide on-the-job coaching and real-time feedback to reinforce service standards and professional growth.
• Support the onboarding and training of new team members
• Foster a positive, collaborative team environment, even in fast-paced or high-pressure situations.

Operational Excellence

• Ensure adherence to Rimrock service standards, check-in/check-out procedures, and brand expectations.
• Coordinate closely with Housekeeping and other departments to support room readiness and seamless guest journeys.
• Monitor operational details, identifying opportunities to improve efficiency and guest satisfaction.
• Support accurate cash handling, billing processes, and system usage.

Culture & Collaboration

• Model the Rimrock’s values of connection, growth, and authenticity in every interaction.
• Communicate clearly and confidently, taking initiative and leading conversations when needed.
• Encourage teamwork, shared accountability, and a sense of ownership across the Front Desk.

Qualifications

What You Bring

• Previous supervisory or acting leadership experience, ideally in a luxury or high-volume hospitality environment.
• Demonstrated ability to lead, influence, and motivate others in a fast-paced setting.
• A warm, confident, and engaging communication style.
• Strong organizational skills with the ability to manage multiple priorities at once.
• Comfort making decisions and taking initiative under pressure.
• Proficiency with PMS systems (Opera Cloud preferred).

Bonus If You Bring

• Experience training or mentoring team members.
• Knowledge of Banff National Park and surrounding attractions.

Who You Are

You are an energetic, people-focused leader who thrives on connection and momentum. You build trust quickly, communicate with warmth and confidence, and inspire others to perform at their best.

You take initiative naturally, adapt quickly to change, and remain calm and positive under pressure. You lead through influence rather than authority, motivating others through encouragement, clarity, and example.

You are at your best when guiding people, shaping experiences, and delivering results through teamwork.

Lead with warmth. Inspire confidence. Stay moved.

Physical Demands

• Occasional lifting (up to 25lbs) of guest belongings or operational materials.

Visa Requirements: Must be legally authorized to work in Canada.

Additional Information

Job Perks & Benefits:

• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees after 3 months.
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees.
• Employee travel program with discounts on room rates as well as on food & beverage at Accor properties world-wide.
• Access to the Mountain Explorer Travel Program, exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Accor Hotels in Banff, Lake Louise, Jasper & Whistler.
• One complimentary buffet meal per shift in our staff cafeteria.
• Subsidized shared Staff Accommodation.

Apply Today: Whether you're just starting your journey or seeking your next adventure, we’d love to hear from you. Explore current opportunities and discover what it means to be a Heartist at www.rimrockcareers.com.

We’re committed to providing an inclusive and accessible recruitment experience. If you require any accommodations during the application or interview process, please reach out confidentially, at recruiter@rimrockresort.com, and we’ll work with you to ensure your needs are met.

At Rimrock Banff, we believe that diversity makes us stronger, and inclusion moves us forward.

Our team is made up of individuals from across the globe, each bringing their own culture, perspective, and story. In a place as naturally diverse as Banff National Park, it’s only fitting that our workplace reflects the same richness.

Whether you're on shift or in staff housing, we want every Heartist to feel seen, valued, and free to be fully themselves, regardless of race, culture, gender identity, religion, abilities, sexual orientation, or age.

Inclusion isn't a box we check, it’s a value we live. And while we're proud of our progress, we know there's always more to learn, more ways to grow, and more voices to elevate.

Together, we build a workplace where belonging isn’t just possible, it’s expected.

Be you. Be bold. Stay moved.

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