Manager, Enterprise Retail Capability

What You’ll Do:

The Manager, Enterprise Retail Capability is primarily responsible for overseeing the end‑to‑end delivery of enterprise‑level retail capabilities that enable operational excellence and support strategic priorities. This role focuses on project leadership, execution, and coordination across business and technology teams to ensure capabilities are delivered on time, within scope, and aligned to organizational needs.

Rather than traditional product ownership, this position emphasizes project management discipline—driving timelines, managing cross‑functional dependencies, coordinating design and implementation activities, and ensuring teams stay aligned throughout delivery. The ideal candidate will lead prioritization efforts, facilitate decision‑making, manage risks and issues, and ensure smooth adoption across the organization.

Success in this role requires strong organizational leadership, exceptional communication, and the ability to influence stakeholders at all levels while guiding complex initiatives from initiation through implementation.

Key Responsibilities:

• Lead and manage a team of Associates and Senior Consultants in the Retail Capability Enablement and Product Support functions.

• Develop strategic plans for capability development, implementation, sustainment, and continuous delivery.

• Oversee the gathering and documentation of future-state business requirements.

• Support process re-engineering efforts to translate business strategies into scalable, repeatable ways of working.

• Ensure alignment across functions including Merchandising, Planning, Supply Chain, Pricing, UX, Tech, and Data.

• Manage the prioritization and execution of workstreams or key deliverables within project plans.

• Facilitate stakeholder interviews and workshops to identify current-state processes and future-state requirements.

• Guide the development of Standard Operating Procedures (SOPs), decision matrices, and workflow documentation.

• Collaborate with UX, Tech, and Data teams to translate business requirements into technical specifications.

• Coordinate with vendors (for SaaS) or internal teams (for in-house builds).

• Oversee sprint planning sessions, retrospectives, User Acceptance Testing (UAT), go-live activities, daily standups, and cross-functional synchronization meetings.

• Monitor product performance post-launch to gather feedback for continual improvement.

• Document enhancement requests and translate them into actionable backlog items.

• Track bug fixes, change requests, compliance updates ensuring timely resolution.

• Develop capability adoption roadmaps based on business readiness.

• Identify organizational, process, or data changes required for enablement.

• Track capability maturity across markets or functions.

• Provide regular updates to senior management on project status, risks, issues.

What You Bring:

• Bachelor’s degree in Business Administration, Commerce, or a related business field; a Master’s degree is an asset.

• 5+ years of experience in capability development or product management roles.

• High proficiency using MS Office applications (Word/Excel) along with project management tools like JIRA/Trello etc.

• Proven track record of managing teams through successful project lifecycles.

• Excellent communication skills capable of articulating complex ideas clearly across different audiences (technical/non-technical).

• Proven analytical/problem-solving abilities – adept at evaluating options & making sound decisions

• Thrives leading collaborative environments fostering teamwork towards common objectives

• Flexible mindset embracing change readily while keeping focus intact amidst shifting priorities

• Creative thinker welcoming innovative approaches towards problem-solving

We’re always looking for great talent! In addition to competitive pay, we offer:

• Comprehensive benefits and retirement programs

• Performance incentives, Continuing Education Programs

• Other perks to support your well-being

• Career growth opportunities and product discounts

Broadband Salary Range: $79,000 – $131,000 CAD.
Our typical hiring range is between 79,000 and $105,000 CAD. Salary decisions are also dependent on other factors such as your experience, industry benchmarks, internal equity and other role-specific requirements. For critical roles, the compensation offering will be reviewed to ensure alignment with market rate and conditions and the unique value you bring to the role.

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This posting represents an existing vacancy within our organization.

We may use artificial intelligence tools as part of our recruitment process to assist in the initial screening of resumes. All hiring decisions, including candidate evaluation, selection, and disposition, are made by human recruiters.