Senior Application Support Specialist

We are seeking a bilingual Application Support Specialist to provide high-quality technical assistance and quality assurance for the ECIS TRIRIGA platform. This role bridges the gap between end-user support and technical project delivery. You will manage help desk operations in both English and French, conduct functional testing for system enhancements, and collaborate with IT teams to ensure the successful deployment of defect fixes and change requests within an Integrated Workplace Management System (IWMS) environment.

Pay Rate: $281.67-$321.92/Diem

Advantages
- Bilingual Career Growth: Leverage your French language skills in a professional IT environment supporting a major enterprise platform.

- Technical Specialization: Gain deep technical knowledge in IBM TRIRIGA, one of the leading global platforms for facilities and asset management.

- Cross-Functional Exposure: Work at the intersection of business operations and IT development, providing a holistic view of the application lifecycle.

- High-Impact Work: Support a system critical to the management of large-scale capital assets and public infrastructure.

Responsibilities
- Bilingual Help Desk Support: Provide Tier 1 support to end users via email, phone and tickets in both English and French. Manage the lifecycle of support tickets, from intake to resolution or escalation.

- Functional Testing: Prepare test materials and conduct QA, System Integration Testing (SIT), and User Acceptance Testing (UAT). Perform regression testing on defect fixes to ensure system stability.

- Documentation & Knowledge Base: Build and maintain a comprehensive help desk knowledge base. Develop project artifacts, defect reports, and customer communications.

- Change Management: Work within established configuration policies to walk business users through delivered enhancements and ensure the success of system changes.

- Subject Matter Expertise: Directly support the TRIRIGA team to develop deep subject matter expertise in IWMS applications and capital asset management workflows.

- Stakeholder Collaboration: Facilitate requirement gathering sessions and effectively communicate technical details to non-technical business users.

Qualifications
- Testing & QA Mastery: 5+ years of experience with the SDLC, including preparing and conducting QA, SIT, and UAT cycles and managing defect retesting.

- Bilingualism: Professional working proficiency in French (reading, writing, and oral) is a mandatory requirement for this role.

- Help Desk Experience: Proven track record of providing IT application support and managing ticket escalations for enterprise-grade software.

- IWMS Knowledge: Experience with IBM TRIRIGA or similar enterprise Integrated Workplace Management Systems (IWMS) is highly desirable.

- Communication: Outstanding interpersonal skills with the ability to translate complex IT issues into clear business language.

- Public Sector Context: (Asset) Previous experience within large public sector organizations and familiarity with capital asset management.

Summary
If you are a bilingual IT professional with a strong background in QA and application support, we encourage you to apply for this Application Support Specialist position today!

Only qualified candidates will be contacted for the next steps. We look forward to hearing from you.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.