Manager, Support & Inclusion

Date Posted: February 4th, 2026

Position Title: Manager, Support & Inclusion

Location: Richmond, BC (travel within the lower mainland required)

Term: Temporary, Full-Time

Hours: 35 hours per week

Shift:Monday - Friday Regular Business Hours (Hours may vary to meet program needs)

Start Date: As soon as possible

End Date: February 2027 (potential of an extension)

Salary: $62,000 - $65,000 annually

Reports To: Senior Manager, Support & Inclusion

Benefits:

• Competitive vacation and paid sick time
• Free YMCA Gym Membership+ Y@Home
• Generous employer-matched pension plan
• Eligibility for Extended Medical and Dental Benefits
• Training and Professional Development Opportunities
• Extensive Employee assistance program
• Reduced child care rates and priority placement for YMCA Staff
• Be part of a charitable organization that positively impacts the community

*Some benefits may vary based on employment terms

Nature & Scope

Reporting to the Senior Manager, Support & Inclusion, the Manager, Support and inclusion play a key leadership role in creating welcoming, equitable, and inclusive school age care programs for children and families across the Lower Mainland. Supporting over 70 before‑ and after‑school Kids Clubs, this role provides hands‑on consultation, training, and resources for staff at all levels to ensure children with diverse needs can fully participate and thrive. The manager builds organizational capacity by developing and delivering inclusion training, coaching teams through observation and feedback, and creating practical tools, guidelines, and resources. This role supports inclusive programming by providing consultation and guidance throughout the onboarding process for children with additional support needs. Working collaboratively with families, staff, management, and community partners, the manager oversees the development and maintenance of high‑quality care plans and fosters a strong, organization‑wide culture of inclusion grounded in equity, respect, and best practice.

Major Responsibilities- in this position, you will:

• Provide organization‑wide leadership on inclusive practices, supporting over 70 Kids Clubs across the Lower Mainland to ensure equitable access for children with diverse needs.
• Deliver direct program consultation, coaching, and guidance to Kids Club staff, Team Leads, Supervisors, and management to support inclusive before‑ and after‑school care environments.
• Build staff capacity through the development and delivery of inclusion training, workshops, resources, and practical tools, including observation, feedback, and ongoing mentorship.
• Lead the development, enhancement, and maintenance of internal inclusion processes, policies, procedures, and best‑practice standards to ensure consistency and quality across all programs.
• Guide the onboarding of children with additional support needs by providing consultation, coordinating supports, and ensuring programs are well‑prepared to meet individual needs.
• Oversee the creation, implementation, and ongoing maintenance of high‑quality care plans that reflect best practices in inclusion and support children’s success in programs.
• Enhance and support inclusion‑specific roles through content development, auditing of practices, and continuous improvement of tools and resources.
• Oversee inclusion planning and processes for break programs, ensuring continuity of support and alignment with organizational standards.
• Build and maintain positive, collaborative relationships with families and community partners, including Supported Child Development, to strengthen coordinated support for children.
• Foster a strong, organization‑wide culture of inclusion grounded in equity, respect, and collaboration, modelling inclusive leadership in all aspects of the role.

Qualification-you bring:

• Post‑secondary education in a related field, with preference given to Child and Youth Care, Social Work, or a closely related discipline.
• 3-5 year of relevant experience working directly with or supporting children with neurodiverse and diverse support needs.
• Demonstrated ability to build and sustain positive, professional relationships with a wide range of stakeholders, including families, staff, and community partners.
• Experience leading, mentoring, collaborating with, or providing guidance to staff teams is considered an asset.
• Training in Nonviolent Crisis Intervention (NVCI), Equity, Diversity and Inclusion (EDI), Social‑Emotional Learning (SEL), and self‑regulation are assets.
• Strong verbal and written communication skills, with the ability to convey information clearly and respectfully across diverse audiences.
• Proficiency in Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint.
• Successful candidate will be required to provide 3 satisfactory references
• Successful candidates will be required to provide a current and satisfactory Criminal Record check with a Vulnerable sector search issued no later than six (6) months preceding the start date.

About YMCA BC:

By igniting belonging and championing health equity, YMCA BC strengthens the foundations of community. With over 3,000 employees and volunteers, YMCA BC serves 150,000 individuals of all ages, backgrounds and abilities across hundreds of service locations, from the Sunshine Coast to Fort St. John.

As a charity, YMCA BC promotes equitable access to healthier outcomes by providing vital programs and services to help address many of our communities' most pressing social issues, including health and wellness, affordable child care and camps, mental health, employment services and community health.

We believe there is potential inside all of us and envision vibrant, healthy and inclusive communities for all.

YMCA BC is firmly committed to equity, diversity, inclusion, and belonging (EDIB). By taking an intersectional approach to our programs and services, the YMCA is committed to creating spaces and experiences where everyone feels safe, welcome, and like they belong. Learn more at .

Application Process-ready to make a difference?

We invite you to apply today and find your WHY!

Internal Applicants: Please apply online to this position through the ADP Workforce Now Career Centre. (Myself/Talent/Career Centre)

Application Deadline: Until filled

• Please include any and all relevant certifications in your online application.

You will receive an automated notification to confirm receipt of your application.

• If short-listed for a position: We will contact you to move forward to the next step.
• If not selected for a specific posting: Continue applying for future positions matching your qualifications and interests.

Note: Depending on the role, we may need to provide preference to internal applicants first. We treat each competition independently and encourage you to keep applying should your experience and qualification be a match for the role.

Does this role sound like a great fit, but you don’t meet every requirement? At YMCA BC, we understand that qualifications and experiences vary. If this opportunity interests you, we encourage you to apply—even if your background doesn’t perfectly match every qualification.

YMCA BC is committed to creating an inclusive, accessible environment where all members of our community feel valued, respected, and supported. We encourage applications from the diverse communities in which we live and serve, including but not limited to people of colour, Indigenous people, persons with disabilities, and persons of any sexual orientation or gender identity. We have established policies, procedures, and practices to meet accessibility standards throughout the hiring process. Should you require any accommodation throughout the recruitment process, please do not hesitate to contact our People Services department.