Manager, Patient Care Services (RFT 1.0 FTE)

Duties

:

• Oversee daily operations to ensure timely, effective service delivery and alignment with departmental goals.
• Optimize resources (staff, equipment, budgets) to maximize productivity and maintain quality standards.
• Provide day-to-day leadership to achieve team goals, maintain engagement, and ensure consistent service.
• Foster teamwork and accountability through guidance, support, and promoting retention and morale.
• Lead HR activities: recruitment, onboarding, scheduling, attendance, and vacation approvals.
• Support staff development via performance evaluations, feedback, coaching, and training opportunities.
• Ensure compliance with mandatory training, policies, legislation, and safety requirements.
• Monitor workforce metrics to identify improvement opportunities and implement innovative solutions.
• Work closely with peers, physicians, scientists, leadership, and stakeholders to align departmental and hospital strategies.
• Maintain productive relationships with internal/external stakeholders through clear communication and timely responses.
• Foster a collaborative environment that encourages open communication and collective problem-solving.
• Comply with staff and patient safety practices and organizational policies.
• Uphold anti-racism, harassment-free, and discrimination-free workplace standards.
• Demonstrate commitment to health equity, diversity, and inclusion.

Qualifications:

• Baccalaureate degree in Nursing or Allied Health or acceptable combination of education and experience is required.
• Master’s degree in Nursing, Allied Health, Health Care Administration, Health Services Management or related field preferred.
• Minimum 5 years required in mental health and 3+ year’s progressive leadership in clinical services and administration experience in acute care is required.
• Current Registration and good standing with applicable regulatory college. (. College of Nurses)
• Mental health clinical service delivery models.
• Commitment to delivering compassionate, recovery oriented care that promotes patient dignity and involvement.
• Knowledge of relevant legislation (. Mental Health Act, PHIPA, HCCA/SDA).
• Ensures compliance with healthcare laws and privacy.
• Ability to inspire motivate and develop interdisciplinary multidisciplinary teams to achieve high performance a positive patient outcomes.
• Skilled at addressing staff conflicts, managing union relations, ad negotiating solutions that balance organizational needs and employee concern.
• Strong verbal and written communication skills to engage staff, patient and families and stakeholders clearly and empathetically.
• Familiar with healthcare IT systems and electronic health records (EHR).
• Facilitates accurate patient data management and clinical workflow. Ability to interpret working and patient care data to inform decisions and improve service delivery.
• Proficiency in MS Office (Word, Excel), email and internet.
• Experience in unionized settings and collective agreements.
• Access to a vehicle and the ability to travel to satellite service locations
• Proven ability to lead through organizational change.
• English level A- is mandatory in oral expression, oral comprehension, reading comprehension and written expression. Bilingual (French/English) is considered an asset.

Salary Range: 60.01 to 65.57 per hour