ServiceNow Developer

Job Description

ServiceNow Developer

Experience Required

4–6 Years

Primary Skill

ServiceNow

Mandatory Certification

• ServiceNow Certified System Administrator (CSA)
  

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Role Overview

The ServiceNow Developer will be responsible for configuring, enhancing, and integrating ServiceNow modules to support enterprise digital initiatives. The role focuses on workspace configuration, Employee Center migration, CSDM alignment, and system integrations to improve operational efficiency and user experience.

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Scope of Work / Initiatives (Planned This Year)

• Digital Product Release (DPR) Workspace
  

  • Configure and enhance workflows for release management and reporting
    

• Employee Center Migration
  

  • Transition existing portals to Employee Center for improved user experience
    

• ServiceNow–Apptio Integration
  

  • Integrate Apptio for Service Total Cost of Ownership (TCO) reporting
    

• CSDM Re-alignment
  

  • Assess and realign CMDB data model to CSDM standards
    

• Azure DevOps (ADO) Integration
  

  • Implement bi-directional integration to streamline development workflows
    

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Required Qualifications

• 4–6 years of ServiceNow development experience
  

• Strong expertise in Workspaces, Employee Center, ITSM, CMDB, and CSDM
  

• Proficiency in ServiceNow scripting using JavaScript and Glide API
  

• Hands-on experience with ServiceNow integrations (REST, SOAP, APIs)
  

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Essential Skills

• ServiceNow platform development and configuration
  

• Workflow and process automation
  

• CMDB and CSDM data modeling
  

• Integration development and troubleshooting
  

• Strong analytical and problem-solving skills
  

• Effective communication and collaboration abilities
  

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Desirable Skills

• Experience with Apptio integrations
  

• Knowledge of Azure DevOps (ADO)
  

• Experience with ServiceNow Workspaces and Employee Center UX
  

• Exposure to Agile / DevOps environments
  

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Keywords

ServiceNow, ITSM, CMDB, CSDM, Workspaces, Employee Center, Apptio, Azure DevOps, Integrations

Requirements
Experience (Years): 4-6 Essential Skills: • Work with project teams throughout the organization to design, implement, and manage CDN infrastructure using Akamai, to ensure high availability, performance, and scalability for customer facing applications and business processes. • Handle multiple priorities and assignments with excellence and precision. • Be a part of a 24/7/365 organization (some after hours support is expected as part of normal on-call rotation). • Directly support line of business development teams, provide guidance to them on implementation and changes for customer facing applications • Develop and maintain security protocols and measures to protect CDN infrastructure from cyber threats. • Monitor and analyze network performance, identifying and resolving issues to optimize content delivery of critical applications. • Collaborate with cross-functional teams to integrate Akamai CDN solutions with existing systems and applications. • Collaborate with information security teams to implement DDoS protection strategies and other security measures in the CDN. • Provide technical support and guidance to clients and internal teams regarding CDN and security best practices. • Work closely with vendor and professional service teams on delivery related activities and strategy. Qualifications: • Bachelor’s degree in Computer Science, Information Technology, or a related field. OR similar work experience. • Strong understanding of network protocols (HTTP/HTTPS, DNS, TCP/IP). • Proven experience as a CDN Engineer or similar role, with a strong focus on cybersecurity. • In-depth knowledge of Content Delivery Network technologies, including caching, load balancing, and content optimization. • Excellent problem-solving skills and attention to detail. • Strong communication and teamwork abilities. • Experience supporting 24/7/365 customer facing applications at enterprise scale. • Awareness and experience with cybersecurity tools and practices, such as firewalls, intrusion detection/prevention systems, and encryption. • Proficiency in scripting and automation (e.g., Python, Bash) a plus. • Relevant certifications (e.g., CISSP, CEH) are a plus but not required.