Employee Wellness & Accommodation Advisor

Position Overview

We know that investing in the safety and wellness of our people is a crucial element to achieving this future, and we need your help in shaping a balanced work environment that allows our FortisBC family to thrive.

That's why we need you to join our team of over 2,800 employees as one of our Employee Wellness and Accommodations Advisors. As a problem-solver who can naturally identify needs and find the best solutions, you will collaborate proactively with union representatives and disability providers to support the needs of your peers along with your larger efforts to shape a work environment that promotes wellness. Your ability to handle situations thoughtfully and with attention to detail will be necessary as the work accommodations and personal arrangements you manage will involve sensitive information.

In this role, you will:

• Review, administer and manage a high case load of complex claims and review ongoing eligibility and entitlement to benefits based on medical documentation, functional abilities, job demands, and contractual provisions.
• Build strong relationships with unions, leaders, and insurance providers.
• Coordinate and manage the multiple care and service providers and stakeholders involved in the employee’s recovery journey.
• Craft and assess graduated return to work schedules, conduct weekly updates and communicate with stakeholders.
• Serve as point of contact in answering questions and addressing health concerns, treatment options and referrals, as required, and support employees in crisis.
• Support other departments in analyzing physical demands and risks of jobs within their teams.
• Assist in implementing new programs and processes related to return to work.
• Promote employee health and ensures the best outcomes for injured and ill employees.

What it takes:

• A bachelor’s degree or diploma in human resources management or health sciences from a recognized program, plus a minimum three years of experience in disability claims adjudication or case management (including experience with mental health claims).
• A Disability Management Professional (CDMP) or Return to Work Coordinator (CRWC) certification is considered an asset.
• Excellent communication and organizational skills for supporting clients and their complex needs and circumstances.
• Extensive knowledge of workplace accommodations, including assessing needs, implementing reasonable accommodations, and ensuring compliance with applicable laws and policies.
• Great critical thinking skills and professionalism to exercise judgment, tact, and discretion in preparing, disclosing, and handling confidential information.
• Demonstrated ability to adapt and work in a fast-paced environment, including handling crisis situations as they arise.
• Exceptional problem solving and conflict resolution skills for finding the best possible solutions for employees to support their return to work and overall team.