Winery Associate - Inniskillin Wines, Niagara-on-the-Lake

Description

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Arterra Wines Canada is Canada’s leading producer and marketer of award-winning, globally recognized Canadian and imported wines. At Inniskillin, we create memorable guest experiences—turning tastings into stories, tours into moments, and visits into bottle-worthy traditions.

As a Winery Associate you’ll be the face of the Estate: welcoming guests, guiding tastings and tours, supporting our Grill service, and jumping into high-energy events. From relaxed afternoons on the patio to 500 guests event, no two shifts are the same—and that’s the fun of it.

What you’ll do

Guest experience + wine

• Create warm, fun, professional guest experiences during tastings and retail purchases
• Deliver entertaining and informative tours, including structured tastings for groups
• Share wine stories, answer guest questions, and help guests find their perfect bottle
• Support sales goals with great hospitality, product knowledge, and confident recommendations
  

Food service (Grill)

• Provide friendly, efficient service in our Lounge & Grill (casual and elevated moments)
• Support food running, table touches, resetting, guest flow, and service standards
• Assist with food handling tasks as required while following safe food practices (handwashing, temperature awareness, cross-contamination prevention)
• Maintain cleanliness and organization of service areas (front-of-house and support areas)
  

Events (special events)

You’ll support events across the property—from setup to guest experience to teardown—including examples such as:

• Seasonal festivals and long weekends (high energy, high volume, great vibes)
• Wine club / member events and feature tastings
• Food & wine pairing experiences
• Private events and large group bookings
  

Retail + operations

• Wine Sales and Tasting
• Use a computer-operated point-of-sale system and complete opening/closing duties
• Keep shelves stocked (wine + giftware), displays looking sharp, and product ready to sell
• Help keep the Estate guest-ready with general housekeeping and restocking

What you’ll bring

• Smart Serve Certification
• Must be 18 years of age or older
• A team-first mindset and guest-first attitude
• Motivation to exceed sales targets (you like goals and you like winning)
• Strong judgment, critical thinking, and decision-making skills
• Ability to multitask and stay calm in a fast-paced environment
• Responsible, trustworthy, and reliable
• Ability to lift up to 40 lbs and stand for extended periods
• Previous serving experience is an asset
• Fluency in French, Chinese, Korean, or Japanese is an asset
• Wine knowledge is an asset but not required (training is provided)
• Food Handler certification is an asset (training/support provided as needed)
• Availability for flexible shifts including evenings and weekends

Team members enjoy

• Competitive wages
• Gratuities
• Creative incentive programs
• Full training and exciting long-term career opportunities
• Flexible hours

Compensation: $18/hr + Gratuity