Inventory & E-Commerce Fulfillment Associate

Raffi Jewellers is home to the most prestigious luxury brands in the world. Whether commemorating a special event, expressing love or admiration, or building a personal collection, our guests come to us for the perfect piece. We are honoured to play a small role and do everything we can to assist our clients in these DEFINING MOMENTS ™.

Our Culture

Raffi Jewellers is more than a retail employer—we are a close-knit team built on trust, excellence, and a shared passion for creating exceptional experiences. Our culture is rooted in collaboration and ownership. We support one another, encourage growth, and challenge ourselves to go beyond expectations.

We foster an environment where:

· Every team member is empowered to make an impact

· Constructive feedback and open communication are encouraged

· Small wins are celebrated, and big ideas are welcomed

· Passion for luxury and client care brings us together

Our Values

We are guided by three key values that shape how we work and serve:

Excellence: We never settle for average. We aim to exceed expectations through knowledge, refinement, and exceptional service.

Integrity: We act with honesty and transparency in all our interactions—with clients, partners, and each other.

Care: We treat clients and colleagues with genuine respect, empathy, and attention—because every detail matters.

Reporting to the Supply Chain Manager, the Inventory Control Specialist supports proper tracking and movement of inventory throughout Raffi Jewellers from orders to sales. The incumbent will be responsible for ordering, coordinating transportation, receiving, coding, and entering items into our system, as well as ensuring timely distribution to the stores. The role oversees quarterly inventory counts, completes reconciliations, and produces relevant reports.

Key Responsibilities:

• Receive incoming shipments, including new inventory as well as service and repair-related orders
• Prepare, package, and ship service and repair orders to vendors in compliance with company procedures and carrier requirements
• Process, pack, and ship e-commerce orders accurately, securely, and within required timelines
• Receive e-commerce returns, coordinate with service department to inspect returned merchandise, verifying condition and authenticity
• Ensure all outbound shipments, including e-commerce orders, vendor shipments, and inter-store transfers, are properly documented, labeled, and tracked
• Assist with inventory data entry, tagging, and reconciliation across in-store and e-commerce platforms, ensuring accurate item details and availability
• Promptly report discrepancies, damaged merchandise, or delivery issues to management
• Follow established inventory control, security, safety, and quality standards at all times.
• Maintain and manage product inventory within Shopify, including loading new products and updating existing listings
• Source, organize, and upload product imagery in line with brand standards
• Apply accurate Shopify product tagging to support filters, collections, and on-site navigation
• Ensure product details (titles, descriptions, pricing, variants) are accurate and consistent
• Collaborate with marketing and inventory teams to keep online listings aligned with in-store inventory
• Other duties as assigned

Qualifications

• 2 years of experience in inventory control, shipping/receiving, or e-commerce fulfillment
• Diploma in Supply Chain, Logistics, Business, or a related field
• Experience processing inbound and outbound shipments, including packing, labeling, and tracking
• Experience supporting inventory reconciliation across in-store and e-commerce systems
• Prior experience working with high-value and luxury merchandise preferred
• Strong attention to detail with the ability to follow inventory, security, and shipping procedures
• Proficiency in Microsoft Excel for data entry, tracking, and reconciliation
• Ability to accurately handle, document, and secure luxury inventory
• Strong organizational and time-management skills in a fast-paced environment

The Benefits:

• Professional, sophisticated environment where team members learn and grow with extensive training programs.
• Employee discount and other perks.
• Employee health benefits paid for by Raffi.
• In-house gourmet coffee.

Join a team providing exceptional service to their discerning clientele while growing your career in the exciting world of luxury retail!

Projected salary range $50,000 - $60,000.

We may use automated tools, including artificial intelligence, to support parts of our recruitment process such as application screening. All hiring decisions are reviewed by a human.

This job posting is for a current vacancy.

Raffi Jewellers promotes fair and equitable recruitment practices. Accommodations are available upon request for candidates with disabilities taking part in the recruitment process.

We thank all applicants for their interest in this position but will only contact those selected for further consideration.