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Cynet Systems
Administrative AssistantCynet Systems • Quebec City, QC
Administrative Assistant

Administrative Assistant

Cynet Systems • Quebec City, QC
30+ days ago
Job type
  • Full-time
Job description

Job Description:

Requirement/Must Have:

  • Strong computer skills.
  • Excellent written and verbal communication skills.
  • Customer-oriented mindset.
  • Professional demeanor.
  • Strong critical thinking and attention to detail.
  • Ability to work efficiently in an onsite environment.
Experience:
  • Minimum of 2 years of relevant experience or equivalent demonstrated critical thinking skills and resourcefulness.
  • Significant relevant work experience or specialized skills obtained through education, training, or on-the-job experience.
Responsibilities:
  • Serve as the first point of contact with customers by phone or in person.
  • Develop positive relationships with key customers.
  • Assess customer needs and gather pertinent information.
  • Create basic work orders in appropriate systems.
  • Provide status updates to customers as requested.
  • Maintain accurate service documentation and records.
  • Capture customer, equipment, and technical information using required service tools.
  • Follow procedures and document required information in service management systems.
  • Communicate effectively with stakeholders to support service resolution.
Should Have:
  • Ability to manage conflict effectively.
  • Strong customer focus and relationship-building skills.
  • Ability to direct work, delegate tasks, and remove obstacles.
  • Financial awareness to support better business decisions.
  • Ability to instill trust through honesty and integrity.
Skills:
  • Effective communication across multiple audiences.
  • Customer service excellence.
  • Organizational and time-management skills.
  • Attention to detail.
  • Problem-solving and diagnostic skills.
  • Ability to use electronic service and documentation tools.
Qualification And Education:
  • DEP in Administrative Assistant or Secretariat.
  • AEC in Administrative Assistant or Office Automation.
  • CEGEP or college diploma in Administration.
  • High school diploma or equivalent.

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Administrative Assistant • Quebec City, QC

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