Senior Product Manager - Tech, Fulfillment Optimization

Are you interested in the intersection of complex technical and operational challenges? Are you looking to grow towards end-to-end ownership of high-visibility customer problems? If so, this may be your next role!

The Senior Product Manager-Tech, Fulfillment Optimization (FO) will own the fulfillment optimization strategy for our Worldwide Grocery. Amazon's continued investment in this essential need for customers represents exciting challenges at the intersection of increasing delivery speeds, minimal-waste operational flows, and bar-raising CX. This role accelerates our progress towards realizing the best delivery experiences for grocery use cases through: thinking big about how our outbound capabilities can/should evolve for our customers, influencing others (Grocery business teams, Ops teams, Delivery Experience), evaluating feature requests and possible solutions in our services, and unblocking engineering teams across FO with quality requirements and proactive risk mitigation.

Key job responsibilities
- Serve as single point of contact for Grocery and Fulfillment Optimization colleagues regarding priorities, progress, and mechanisms such as OP1 and xBRs.
- Write working-backwards documents and BRDs contextualizing Grocery requirements for technical audiences within FO.
- Facilitate and guide technical implementation of GroceryxFO projects across FO engineering teams, in partnership with Grocery and FO TPMs.
- Negotiate priorities, scope, tradeoffs, and resourcing on behalf of FO.
- Provide consultative guidance for Grocery colleagues in addressing customer inquiries and business objectives, which could in turn become requirements for new feature investments.

A day in the life
Morning - Provide update on grocery metrics, and callouts on operational changes. Evaluate requirements for a new faster delivery mode across various systems including inventory, promise, transportation and exception management.

Afternoon - Present proposal to fundamentally change the node mapping for grocery fulfillment to improve customer selection and reduce stock outs. Validate progress on ongoing tech iniatives.

About the team
Fulfillment Optimization (FO) is an organization within SCOT owning a suite of Supply Chain products and services that forecast the need for transportation resources, optimize the network set-up/configuration, determine the operational capability (warehouse, fulfillment and transportation), map the inventory and transportation resource capacity/availability, and accordingly provide the best delivery promises to customers. Once the promises are made, we identify the cost optimal fulfillment plan and orchestrate the shipments making sure that the promises are met and CX is preserved.

BASIC QUALIFICATIONS

- Bachelor's degree
- Experience owning/driving roadmap strategy and definition
- Experience with feature delivery and tradeoffs of a product
- Experience contributing to engineering discussions around technology decisions and strategy related to a product
- Experience managing technical products or online services
- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning

PREFERRED QUALIFICATIONS

- Track record of client service and/or stakeholder management skills
- Track record of client service and/or stakeholder management skills

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