Seasonal Marina Supervisor

Our spectacular Eldorado Resort is situated right on the shores of Okanagan Lake, a few kilometers south of the William R. Bennett bridge. Eldorado Resort consists of Hotel Eldorado, Manteo Resort, and Eldorado Marina, with world-class amenities including multiple dining outlets, fitness centres, indoor and outdoor pools, boardwalk, tennis courts, and a private beach.

If you are looking for an exciting and rewarding opportunity to showcase your talent and join a team that brings out the best in each other, then we want to hear from you! Our beautiful lakeside property offers a wide range of exciting career opportunities. We offer competitive earning potential, employee discounts on water sport rentals, discounted food & beverage at all our Argus Properties Ltd. owned restaurants and hotels, fun social events, and great colleagues!

Position Summary:
Under the guidance of the Marina Manager, the Marina Supervisor is responsible for leading the day-to-day Marina operations, ensuring, and maintaining a consistently high standard of service. You will be responsible for providing direct supervision of the team in relation to retail, boating operations, and fueling procedures in a professional and safe manner.

Job Duties:
You will be responsible for performing the following tasks to the highest standard:

• Lead by example, demonstrating a ‘can-do’ attitude.
• Maintain a positive, friendly working environment where employees feel comfortable and safe.
• Conflict Management – deliver a high level of guest service and professional judgment for any challenges that may arise at the Marina.
• Maintain a professional appearance ensuring consistent uniform and grooming policies are always adhered to.
• Sales/administration – a clear understanding of till operations, cash-out procedures, pump readings/fuel discrepancies, merchandise & inventory.
• Maintain a positive working relationship with all Marina vendors & Members.
• Demonstrate strong organizational, record-keeping, and time-management skills to complete all activities on time.
• Safety/Emergency Preparedness – The safety of all guests and staff is our #1 priority. Ensure proper safety equipment stored on watercraft, and monitor staff safety procedures at Marina, and at the fuel dock during watercraft rundowns.
• Cleanliness/Organization – maintain a high standard of watercraft cleanliness with a “hands-on approach”. Ability to maintain general organization at Marina, Ex. garbage/recycling, storage, shack, equipment, and vests.
• Enforce all policies, procedures, and ordinances dealing with the operation and maintenance of the Marina.
• Monitor fuel dock operation to ensure services to patrons.
• Maintain service buildings and Marina grounds.
• Communication with Marina Manager regarding guest and staff challenges, major watercraft damages, accidents, gas/maintenance concerns, and promotional initiatives
• Watercraft maintenance/repairs – follow up and collection for rental damage, consistent use of maintenance log, and servicing for all watercrafts.
• Supervise safe and efficient docking of boats.
• Rental reservations – consistent completion of rental agreements, watercraft check-in/out forms, and safety rundowns and ensure all staff are following proper rental procedures.
• Staff training/scheduling – consistent coaching of boat & gas staff, adjusting shifts based on weather, use of logbook for staff and guest concerns, planning ahead for next-day rentals/staffing.

Job Requirements:
To successfully fill this role, you should demonstrate the following:

• Strong work ethic and “whatever it takes” attitude in and out of the Marina department.
• Experience in marina operations, including moorage, fuel, retail & soft goods.
• Excellent attention to detail and communication skills.
• Strong computer skills: Microsoft Office applications and the ability to master new technologies.
• Hours include weekends, holidays, and evenings ~ minimum 40 hours per week.
• S.V.O.P designation preferred.
• Sales and marketing background an asset.
• Mechanically efficient.
• Valid BC Driver’s License.
• Valid Boat License operator’s card.
• Knowledge of the safe operation of watercraft and all other rental equipment.

Perks

• Employee discounts on accommodations, dining and marina at our sister properties (Hotel Eldorado, Manteo Resort, Eldorado Marina, Hampton Inn & Suites Kelowna Airport, Four Points Kelowna, Home2Suites)
• An excellent work environment, with a focus on staff recognition and teambuilding
• Room for growth and development

Don't miss this exciting opportunity to join our Eldorado Resort family!