Talent.com
Lead Trust & Safety Analyst
Lead Trust & Safety AnalystMatch • Vancouver, British Columbia
No longer accepting applications
Lead Trust & Safety Analyst

Lead Trust & Safety Analyst

Match • Vancouver, British Columbia
30+ days ago
Job type
  • Full-time
Job description
Match Group’s Evergreen & Emerging (E&E) organization is one of the world’s leading online dating groups, home to a diverse and well-known portfolio that includes OkCupid, , Meetic, PlentyOfFish, Affinity, and more. Our team is based in Vancouver and works closely with other Match Group (NASDAQ: MTCH) brands like Tinder and Hinge.

We love what we do and are motivated by the opportunity to make a positive impact on millions of people every day. We work hybrid on Tuesdays, Wednesdays, and Thursdays in our downtown Vancouver office, and remotely the rest of the week.

About the Role
The Lead T&S Analyst will support understanding the portfolio-wide T&S ecosystem. This role focuses on analyzing T&S data to produce clear, actionable insights and translating those insights into stories that are easy for non-technical audiences to understand. This will require building standardized metrics and robust infrastructure in a complex cross-brand business environment, and continued execution on short-term deadlines while supporting longer-term internal goals.

Match Group, through its portfolio companies, is a leading provider of dating products available globally. Our portfolio of brands is designed to increase our users' likelihood of finding a meaningful connection. This is a unique opportunity to support reporting and analytics within the Match Group Central Trust & Safety organization. The team works closely with operations, product, and engineering to surface insights that help improve tools, processes, and outcomes for both members and internal teams. You will have mentorship and opportunities to grow your technical and analytical skills while contributing meaningfully to real, high-impact work.

How you will make impact:

    • Be a leader with a point of view for the organization and the team, using data to constantly challenge and reshape our understanding of customer or moderator behavior and business performance.
    • Help build towards more robust data infrastructure and tooling solutions
    • Be a strategic partner by identifying high-impact analytical problems and finding innovative ways to tackle these problems
    • Metric creation and standardization across the ecosystem that lead to broader product insights
    • Build and maintain automated reports that are shared broadly for the Trust & Safety organization to track performance and highlight progress
    • Partner with stakeholders across the portfolio to ensure reporting and metrics are ready to support new product launches and operational changes
    • Act as a point of contact for sharing insights, helping amplify the voice of the member through data
    • Analyze trends in support and Trust & Safety data to identify gaps, risks, or inefficiencies in current processes
    • Collaborate with cross-functional partners to define, monitor, and improve operational metrics and reporting standards
    • Take ownership of analyses from initial question through final insight, following through to ensure findings are clearly understood and actionable
    • Manage multiple requests and priorities in a fast-moving environment while maintaining attention to detail
    • Mentor other analytics team members, and be willing to both get your hands dirty or advise in a variety of different projects

We may be a Match if:

    • You have completed your Bachelor's degree in mathematics, statistics, computer science, or a related field
    • You have 6+ years of experience in analytics, and consider yourself a SQL expert (4+ with Masters)
    • Deep experience building and maintaining reports or dashboards in tools like Power BI, Tableau, or similar visualization platforms
    • You have 3+ years of experience working with T&S, customer support, or operations team
    • Moderate experience with programming languages such as Python or R, and similar experience with tools such as Databricks or Mode
    • Basic experience with version control tooling such as Git or DBT
    • You can think critically, troubleshoot issues, and stay composed when things do not go as planned
    • You communicate clearly and confidently, both in writing and in conversations with stakeholders
    • You enjoy working collaboratively and are comfortable partnering closely with operations, product, and analytics teams
    • You have a scrappy mindset and can thrive in messy data or ambiguous environments
$112,500 - $120,000 a year
The compensation range listed above is representative of the base salary offered.

Factors such as scope and responsibilities of the position, candidate's work experience, education/training, job-related skills, internal peer equity, as well as market and business considerations may influence base pay offered. This salary range is reflective of a position based in Vancouver, Canada. This salary will be subject to a geographic adjustment (according to a specific city, state, and country), if an authorization is granted to work outside of the location listed in this posting.
#LI-CENTRAL

#LI-TM2

Why Match Group?

Our mission is simple – to help people find love and happiness! We love our employees too and understand the importance of all life's milestones. Here are some of the benefits we are proud to offer:
• Generous vacation, flex days, professional development days
• RRSP matching, and employee stock purchase plan
• Professional development budget and unlimited access to Udemy from day one
• Match Group mentorship program
• Parental leave top up and fertility preservation benefits
• Extended health & dental benefits from day one
• Corporate ClassPass membership and other wellness benefits
• And many more on our careers page

We are proud to be an equal opportunity employer and we value the rich dynamics that diversity brings to our company. We do not discriminate on the basis of race, religion, color, creed, national origin, ancestry, disability, marital status, age, sexual orientation, sex (including pregnancy and sexual harassment), gender identity or expression, uniformed service or veteran status, genetic information, or any other legally protected characteristic. Period.

If you require a reasonable accommodation to participate in the hiring process — such as during pre-employment testing or interviews — please indicate this by selecting “Yes” in the accommodation request field. We’ll reach out to discuss your needs if you're selected for the interview stage.

#MG
Create a job alert for this search

Lead Trust & Safety Analyst • Vancouver, British Columbia

Similar jobs

Lead Trust & Safety Analyst

TinderVancouver
Full-time

Match Group’s Evergreen & Emerging (E&E) organization is one of the world’s leading online dating groups, home to a diverse and well-known portfolio that includes OkCupid, Match.Meetic, PlentyOfFis...Show more

 • Promoted

Expert Senior Credit Analyst for Risk Assessment and Solutions

TD BankVancouver
Full-time

Lead impactful credit analysis as a Senior Credit Analyst focused on risk assessment and customer engagement.Develop tailored solutions that enhance profitability while adhering to credit policies....Show more

 • Promoted

Employee Health & Safety Leader

Panasonic Avionics CorporationBurnaby
Full-time

The Employee Health and Safety Leader supports Environmental Health and Safety (EHS) for Hussmann Services in Canada.This individual will be a leader for the Jones Group and Cambridge Sales Office ...Show more

 • Promoted

Senior Risk & Resilience Leader

WSP USAVancouver, Metro Vancouver Regional District, CA
Full-time

A global engineering firm is seeking a Senior Risk Assessor to enhance its risk management practice across Canada.This role involves conducting technical risk assessments and supporting the develop...Show more

 • Promoted

Senior Business Analyst Driving Cloud Migration for Compliance Solutions

Synechron Inc.Vancouver, Metro Vancouver Regional District, CA
Full-time

Lead transformative compliance projects as a Senior Business Analyst.Collaborate with diverse teams to elevate enforcement platforms into cloud solutions, matching regulatory demands with advanced ...Show more

 • Promoted

Expert Risk Analyst for Transportation Projects

Stantec Consulting International Ltd.North Vancouver
Full-time +1

Drive risk management for key transportation initiatives as a Senior Risk Analyst.Oversee risk identification, analysis, and mitigation efforts while ensuring alignment with program goals and stake...Show more

 • Promoted

Environmental Lead

Torus TalentGreater Vancouver Metropolitan Area, Canada
Full-time

A major mining expansion project is seeking a Senior Environmental Lead to support environmental performance during the construction phase of a large-scale brownfield development.This role is fully...Show more

 • Promoted

URGENT - Lead Business Analyst, Technology Integration (Salesforce/SAP) - VTRAC Consulting Corporation (WBE)

VTRAC Consulting Corporation (WBE)richmond, bc, ca
Permanent

Thank you for applying to VTRAC opportunities.Please email your resume as a MS-WORD document in confidence.Subject: Lead Business Analyst, Technology Integration (Salesforce/SAP), PERMANENT Hybrid....Show more

 • Promoted

Global Insurance and Risk Analyst

Methanex CorporationVancouver
Full-time

Elevate your career as a Global Insurance Analyst, managing vital insurance programs with a focus on coverage and claims.Collaborate with stakeholders to ensure precise policy management and effect...Show more

 • Promoted

Senior Actuarial Analyst - delta

Inizio Partnersdelta, bc, ca
Full-time

This role involves conducting in-depth reviews of insurance product profitability, assessing portfolio risk, and working closely with various teams to support sound underwriting and pricing decisio...Show more

 • Promoted

Earn Cash From Taking Surveys Online

Earn HausSquamish, BC, CA
Full-time +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se...Show more

 • Promoted

Senior Analyst, Risk

Canada Mortgage and Housing CorporationVancouver, Metro Vancouver Regional District, CA
Temporary

The work you do and the work we do together matters.We come to work every day with a common purpose: to contribute to a well-functioning housing system.At CMHC, we hold ourselves accountable for ou...Show more

 • Promoted

Join as an Analyst in Value and Risk Advisory Services

Jones Lang LaSalle IncorporatedVancouver, Metro Vancouver Regional District, CA
Full-time

Take the next step in your career as a Value and Risk Analyst.Apply your analytical skills in a supportive, on-site advisory team dedicated to real estate excellence.In this role, you'll be an inte...Show more

 • Promoted • New!

Construction Health & Safety Lead

WhiteWater WestRichmond, Metro Vancouver Regional District, CA
Full-time

A leading construction safety firm in Richmond, BC, is looking for a Health and Safety Officer to oversee safety performance across various projects.The successful candidate will focus significantl...Show more

 • Promoted

Lead Trust & Safety Analyst

Match GroupVancouver
Full-time

Match Group’s Evergreen & Emerging (E&E) organization is one of the world’s leading online dating groups, home to a diverse and well-known portfolio that includes OkCupid, Match.Meetic, PlentyOfFis...Show more

 • Promoted

Senior Internal Audit & Risk Management Analyst (Remote)

Eldorado GoldVancouver, Metro Vancouver Regional District, CA
Remote
Full-time

A leading mining company is seeking a Senior Analyst for Internal Audit & Risk Management in Vancouver.This role involves ensuring the integrity of operations through independent assessments and co...Show more

 • Promoted

AI-Focused Governance, Risk and Compliance Analyst Role

AlignerrVancouver, Metro Vancouver Regional District, CA
Full-time

Shape the future of AI as a Governance, Risk & Compliance Analyst.Focus on security evaluation and compliance from a remote location with flexible hours.This position requires you to review and ana...Show more

 • Promoted

Real Estate Risk Analyst Position

Onni GroupVancouver
Full-time

Lead proactive risk and loss prevention in real estate.Collaborate with teams to assess hazards, implement safety protocols, and analyze data for measurable improvements in claims frequency.As a Ri...Show more