Senior Claims Specialist, Commercial Property

Working hours: 37.5 hours per week, Monday to Friday

Duration: Permanent

Location: Toronto, ON

Job Ref: REQ204690

About the role

Ecclesiastical Insurance Canada, who are proudly part of Benefact Group, are looking for a Senior Claims Specialist, Commercial Property to join our downtown Toronto office.

As a Senior Claims Specialist, you’ll manage a portfolio of moderate to complex commercial property claims. Your responsibilities will include conducting thorough investigations and assessments of property losses, determining coverage, and negotiating fair settlements. You will be collaborating with internal and external stakeholders to resolve claims efficiently and effectively, and ensuring a high standard of service that upholds customer trust and satisfaction.

We are actively recruiting for this replacement opportunity. We don’t use AI tools in our screening or hiring process. Every application is reviewed by real people who want to learn what makes you shine. Ready to make an impact and love what you do? Let’s make it happen together!

Why join us?

Be part of a collaborative, inclusive, ambitious culture committed to making a difference and working towards a more sustainable future. For the seventh consecutive year, we are recognized as one of Greater Toronto’s Top Employer’s for 2025 - we offer fantastic career and development opportunities, with all of our profits going to charity and good causes.

What you'll be doing

• Critically review Independent Adjuster, Contractor, Building Consultant, and other technical expert reports to support accurate assessment of complex claims.

• Apply sound judgment to determine final claim outcomes by evaluating loss details, coverage, and potential salvage and subrogation opportunities

• Analyze policy wordings and endorsements to determine coverage applicability and set accurate reserves based on investigation findings.

• Conduct thorough and timely investigations of commercial property losses to determine the cause of loss, scope of damage, and applicable coverage.

• Document findings accurately and clearly in the claim file.

• Provide exceptional customer service throughout the claims process, maintaining open and transparent communication

• Collaborate with expert engineers, contractors, and Independent Adjusters to assess damages

What you'll need to have

• A University degree or a college diploma in Insurance Management or a related program

• Completed CIP designation.

• Minimum of 8 years' progressive experience as a claims examiner, with a focus on commercial property

• Familiarity with the nuances of commercial property coverage, including business interruption

• Demonstrated ability to handle complex claims

• Proven ability to communicate effectively with brokers, customers, and other stakeholders in a professional and empathetic manner.

What makes you stand out

• Deep expertise in Commercial Property Claims, with a proven ability to manage complex files efficiently and effectively.

• A strong sense of empathy and understanding, ensuring our customers feel supported throughout the claims process.

• Demonstrated experience as a skilled mentor and trainer, helping develop talent and support team growth.

• High level of technical proficiency, with the ability to quickly learn and adapt to new systems and tools.

What we offer

At Ecclesiastical Insurance, we believe work should feel rewarding — and we mean that in every way! Our Total Rewards package goes way beyond competitive pay, bringing you excellent benefits, wellness & well-being support, and perks that make a real difference.

We’re committed to transparency and fairness for this role; the base salary range is between $98,500 and $135,500. That’s just the base —the full package includes so much more! Actual pay depends on your experience, skills, and fit for the role. If this range isn’t quite what you had in mind, we’d still love to hear from you!

Compensation & Financial Perks

• Competitive annual bonus - where individual performance is recognized.

• Defined Contribution Pension Plan (DCPP) - Up to 8% and no employee matching required.

• Voluntary RRSP & TFSA programs – Grow your savings your way.

Work-Life Balance

• Hybrid work model – Supporting a healthy blend of work and home life.

• Time off - paid vacation, plus paid wellness, personal, and volunteer days.

• Summer hours – More sunshine, less screen time!

Home & Roam Perks

• Monthly allowance – For commuting costs and home office supplies.

Health & Wellness

• Employer-paid benefits – Vision, health, dental, life, and income protection.

• Spending accounts – Health Care & Healthy Living Accounts to keep you thriving.

• Wellness perks – Fresh fruit, snacks, and summer ice cream days!

Learning & Development

• Professional development – Tuition support & awards for CIP, FCIP, CRM, and more.

• Personal development – Take that pottery class or learn guitar – we’ve got you!

Culture & Engagement

• Fun at work – Lunch & Learns, after-work socials, and Lunch with Leaders events.

Giving Back

• Giving back is in our DNA – Team volunteer events, employee-nominated charitable donations, community grants, and more.

About us

Ecclesiastical Insurance is a unique specialist insurance company that is deeply committed to protecting the needs of organizations that enrich the lives of others and to supporting initiatives that help improve the lives of those in need.

We insure some of Canada’s most historic and culturally significant places, as well as the arts, retirement living, education, charities, and faith organizations.

Benefact Group is a unique international financial services Group made up of over 30 businesses. We are owned by a charity and have been the 3rd largest UK corporate donor over a decade*, having given away £250 million since 2014. We have ambitious plans to become the UK’s number one corporate donor, with strategic objectives in place to double the Group’s size.

We believe it’s essential to attract, empower, grow and reward talented people, offering fantastic opportunities for career and personal development. Our giving ethos, 135-year history and the diversity of what we do, has enabled us to build a culture of kindness, great ambition, and of passionate people driven to do better and be better.

At Benefact Group, we are committed to creating an inclusive culture and building an environment where each and every one of us feels valued and respected. We are a community made up of people with a range of different backgrounds, abilities, perspectives, beliefs and interests and we value the strength this brings to us as a Group. We welcome applications from everyone.

If you need any additional support during the recruitment process, then please let us know.