Director, Global Services, Eastern Canada

Job Summary:

The Director, Global Services, Eastern Region is responsible for the overall success of a portfolio of REMAX Canada franchisees (Broker/Owners) and their respective agents. This role serves as the primary point of contact, relationship manager, and liaison between franchisees and REMAX Canada.

The Director plays a critical role in driving organic agent growth, operational efficiencies and profitability, and retention for our franchisees by:

• Identifying owner/manager needs and creating tailored support and service plans.
• Leveraging internal resources to deliver operational, financial, and organizational guidance and consultative support.
• Supporting the execution of the Region Development department’s growth strategy, including:
• Achievement of net agent count in territory through ORGANIC recruitment and retention strategies and collaboration with our Global Sales team on conversions and M&A
• Increasing adoption of brand tools and programs (Aspire, MaaS, RaaS, MaxEngage, REIC Verification, etc.)
• Driving and upholding brand image and identity with franchisees in their portfolio (exterior signage, websites, yard signs, etc.)
• Proactively working with franchisees and REMAX corporate on renewals and accounts receivable
• Utilizing REMAX consultative methodology such as our internal Momentum program to provide operational and consultative support

Success Profile

The Director achieves success by:

• Relationship Development: Building and nurturing strong relationships with franchisees, agents, and strategic partners to advance business opportunities and deliver exceptional, responsive customer support.
• Business Reviews and Consulting Expertise: Conducting regular portfolio business review meetings to monitor and support growth plans. Utilizing new internal programs such as Momentum to drive franchisee operational success and growth.
• Measured Growth: Net Agent Count (organic recruitment and collaboration with Global Sales on conversions / M&A)
• Operational Excellence: Ensuring franchisee compliance with renewals, accounts receivable, and brand standards.
• Teamwork and Cross-Functional Collaboration: Partnering with Global Sales, Marketing, Public Relations, Product, Support, and Operations to deliver quality service and resolve customer needs.
• Market Awareness: Maintaining competitor intelligence and industry knowledge to inform strategy.
• Strategic Alignment: Executing region growth strategies that drive franchise sales, agent recruitment and retention, market share expansion, and profitability.
• Participation in brand and industry events.

Standard Knowledge, Skills, and Abilities:

• Technical/Functional Expertise: Strong knowledge of franchise operations, contract negotiation, and industry practices.
• Customer & Relationship Focus: Anticipates customer needs, manages escalations with tact, and promotes brand culture.
• Decision Quality: Makes sound, timely decisions with accountability and foresight.
• Results Orientation: Takes ownership of assignments, sets priorities, meets deadlines, and delivers measurable outcomes.
• Communication: Ensures accurate documentation in CRM systems and shares key insights with stakeholders.
• Thought Leadership: Acts as a trusted advisor and industry leader to REMAX affiliates and the broader real estate community.

Minimum Qualifications:

• Minimum 5 years of experience in Franchise Development, Business Operations Management, or Business Consulting (franchise and/or real estate background strongly preferred).
• Knowledge of current and emerging real estate industry practices, trends, and technologies.
• Demonstrated planning, analytical, and problem-solving capabilities.
• Strong presentation, communication, interpersonal, and dispute resolution skills.
• Proven ability to influence, collaborate, and build relationships across all organizational levels.
• Bachelor’s degree in Business, Finance, Marketing, or related field (preferred).
• Track record of delivering results and managing multiple priorities effectively.
• Ability to set milestones, measure performance, and achieve targets.
• Willingness to travel to strengthen long-term client relationships.
• Hybrid in-office / remote role

Hire Range/Rate:

$104,500 - $116,000

Actual compensation offered to candidate will be finalized at offer and may be above or below the posted range due to skill level, experience, industry specific knowledge, education/certifications, or geographic location. The offer rate represents one component of the RE/MAX Holdings total compensation package. Employees will also receive a number of benefits as listed below. Other compensation for this position may include bonus eligibility.

• Competitive Medical, Dental, and Vision benefits
• Retirement plans with optimal company match
• Annual bonus/merit opportunity
• Educational Assistance
• Mental Health support program
• M.O.R.E. Events offered in-person and virtually
• Mentorship program
• Employee Resource Groups
• Community Engagement
• Diversity, Equity, and Inclusion
• Parenting
• Remote
• Women at RE/MAX

RE/MAX, LLC & Motto Mortgage