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*Inside Sales Specialist – Customer Relations (Vaudreuil, QC)
*Inside Sales Specialist – Customer Relations (Vaudreuil, QC)Recrute Action • Vaudreuil-Dorion, QC, ca
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*Inside Sales Specialist – Customer Relations (Vaudreuil, QC)

*Inside Sales Specialist – Customer Relations (Vaudreuil, QC)

Recrute Action • Vaudreuil-Dorion, QC, ca
30+ days ago
Job type
  • Full-time
  • Permanent
  • Quick Apply
Job description
Job Description
Inside Sales Specialist – Customer Relations

A versatile role in customer service and inside sales within an industrial environment. You will act as a key link between customers, production, and logistics while supporting commercial activities. This is a strategic position involving multiple interactions and a wide range of responsibilities.

What is in it for you:

• Annual salary between 60K–75K, depending on experience.
• Full-time, permanent position based in Vaudreuil.
• Day schedule, Monday to Friday (40 hours per week).
• Initial on-site training at the office.
• After training, possibility of remote work up to 2 days per week.
• Travel expenses reimbursed for client and intersite visits.
• Group insurance and ongoing training.
• Structured and dynamic environment in the industrial sector.
• Direct interaction with clients and multiple internal departments.
• Opportunity to grow in a versatile and strategic role.

Responsibilities:

Client Retention and Follow-Up

• Handle customer complaints, determine discounts, and coordinate product returns.
• Conduct courtesy and follow-up calls.
• Participate in customer satisfaction surveys.

Production Compliance

• Complete customer forms and questionnaires.
• Send warranty letters, certificates of compliance, and technical data sheets.
• Respond to requests related to ROHS, REACH SVHC, and Proposition 65 standards.

Sales Support

• Prepare quotations and follow up on recurring orders.
• Analyze sales forecasts and adjust inventory levels.
• Process requests received through the company website.
• Advise clients on the selection of standard products.

Administrative Tasks

• Open and update customer accounts in the Epicor system.
• Issue change notices and forward them to the appropriate teams.
• Support the customer service team during peak workload periods.

Customs Compliance

• Issue and maintain certificates of origin.
• Research HS product codes.
• Collaborate with customs brokers for shipped or imported products.

Order Management Support

• Answer incoming customer calls.
• Enter orders and verify available inventory.
• Coordinate product shipping logistics.

What you will need to succeed:

• College diploma (DEC) in Business Administration, Commerce, or a related field.
• 1 year of experience in a similar customer service or inside sales role.
• Good understanding of the industrial or manufacturing sector.
• Proficiency with office tools, especially Microsoft Excel.
• Experience with an ERP system, ideally Epicor.
• Excellent written and verbal communication skills in French.
• Ability to manage multiple files simultaneously in a structured environment.
• Strong customer service mindset, attention to detail, and autonomy.
• Bilingual in English and French, required to respond to technical requests from English-speaking clients, send compliance documents, prepare quotations, follow up on orders, and collaborate with logistics partners or customs brokers.

Why Recruit Action?

Recruit Action (agency permit: AP-2000003) provides recruitment services through quality support and a personalized approach to job seekers and businesses. Only candidates who match hiring criteria will be contacted.

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*Inside Sales Specialist – Customer Relations (Vaudreuil, QC) • Vaudreuil-Dorion, QC, ca

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