Logistics & Fulfillment Specialist

About the Role

As the Logistics & Fulfillment Specialist at EHPlabs, you will play a crucial role in driving the company’s success by supporting and executing end-to-end order fulfillment and logistics operations across the U.S. and Canada. You will work collaboratively with Supply Chain, Customer Experience, Sales, Marketing, and Finance teams to ensure the accurate, timely, and cost-effective execution of orders, inventory movements, and 3PL operations in a fast-growing omnichannel environment.

This role is ideal for a highly capable, detail-oriented operator who thrives in execution, systems, and cross-functional coordination, and who is ready to grow into broader ownership over time.

Responsibilities

• Develop and execute daily order management processes across B2B, marketplaces, samples, RMAs, and internal transfers
• Identify opportunities to improve fulfillment accuracy, SLA performance, freight efficiency, and data visibility
• Build and maintain strong working relationships with 3PL partners, logistics brokers, and internal stakeholders
• Understand order-to-cash and inventory movement flows to ensure accurate system execution and documentation
• Serve as the primary operational point of contact for order issues, backorders, and fulfillment discrepancies
• Collaborate with Customer Experience, Sales, and Marketing to resolve delivery issues and support launches and promotions
• Work closely with the Logistics Manager, Supply Planning, and Finance to support landed cost accuracy and inventory integrity
• Coordinate transfer orders, WROs, UROs, ASNs, BOLs, and marketplace compliance documentation
• Monitor OTIF, backorders, expiry risk, and warehouse SLAs and flag risks early
• Prepare regular operational and KPI reporting for leadership and cross-functional teams
• Provide order tracking, delivery documentation, and investigation support
• Maintain organized, audit-ready logistics and compliance records
• Ensure timely and accurate submission of ERP transactions (NetSuite), item receipts, fulfillments, lot and expiry tracking

About You

• You bring 5+ years of experience in logistics, fulfillment, or supply chain operations preferably within CPG, e-commerce, or distribution
• You have a strong understanding of Net Suite and SPS-driven fulfillment and inventory flows
• You will preferably have 3+ years experience using a TMS
• You have a proven track record of hands-on order execution and 3PL coordination
• You have excellent ability to analyze operational data and resolve issues with urgency and structure
• You have exceptional abilities to communicate clearly and partner cross-functionally
• You are adept in SLA tracking, root-cause analysis, and process improvement
• You’re proficient in Excel and operational reporting tools
• You are organized, detail-driven, proactive, and comfortable operating in a fast-paced, scaling environment
• You preferably have a bachelor’s degree in Logistics, Supply Chain Management or another relevant degree
• You're a team player with high attention to detail
• You have strong written and verbal communication skills

About EHPlabs

At EHPlabs we are about leading health and fitness through our ethos of ‘we rise by lifting others’. Our prefix 'EHP' stands for 'Empowered Human Potential' as we believe in empowering our community with the tools and vital information to make better-informed decisions leading to healthier, happier lifestyles.

Since our launch in 2012 we are proud to have positively impacted millions of people's lives through our industry-leading fitness supplements as well as our high-impact marketing through digital channels.

We are a team of passionate people who strive for continuous and never-ending improvement. To learn more about us (and meet our office dog Max), please visit our website: http://ehpholdings.com.

Benefits of working for EHPLabs:

• Fun, supportive, and inclusive work culture
• Competitive compensation package
• Paid parental bonding leave and growing family bonus
• 13 paid national holidays & PTO (vacation + sick)
• Flexible working hours and remote work options
• 50% discount on EHPlabs supplements
• Occasional free company swag

Note: To be considered for this role, you must have the right to live and work in the United States. Only shortlisted candidates will be contacted.

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Salary Ranges (CAD / USD)

$60-70k CAD

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