Inside Sales Specialist- Mouldings

Inside Sales Specialist- Mouldings

Acton, ON

Full-Time, On-site

Reference Number: CAN-ON-ACT-183-231225

SUMMARY

The Inside Sales Specialist (ISS) plays a key role in establishing positive first impressions and customer service excellence, laying the groundwork for efficient, accurate order processing and completion.

The primary responsibility of the ISS – Mouldings is to support and partner with Account Managers to develop new customer channels and upsell moulding products to new and existing customers. We service and sell to companies that range in size from small independent dealers to regional building material dealers, and national home improvement chains.

RESPONSIBILITIES

Business Development Responsibilities

• Work with Account Managers to deliver and maintain moulding programs and services.
• Support customer relationships with an established dealer network by using outstanding service skills and proactive sales techniques.
• Monitor competitive landscape and industry activity to help drive new business strategies and growth opportunities in conjunction with the Account Managers.
• Assist in lead generation for Moulding Product Sales as an extension of the Inside and Outside Sales Team.
• Assist with inbound customer inquiries regarding product information and delivery information as required.
• Respond accurately and efficiently to orders received by phone, fax, or e-mail by way of the company’s computerized order system.
• Work as a liaison between the customer, outside account managers, and all internal departments.

Administrative Responsibilities

• Enter all purchase orders into an ERP system.
• Send POs to vendor, confirm receipt to ensure it matches PO requests.
• Vendor communication as needed.
• Monthly, weekly, and ad hoc reporting for internal teams.

Requirements

KNOWLEDGE, SKILLS, AND ABILITIES

Sales

• Excellent customer service skills and professional telephone manner.
• Demonstrated ability to anticipate customer needs.
• Comfortable with a proactive sales approach, conducting outbound phone calls to existing customers and new prospects.
• Minimum three years of sales or customer service experience.

Technical

• Able to quickly learn technical information specific to the building industry.
• Working knowledge of the construction industry is an asset.
• Must be highly organized.

Other

• Proficient with Excel, Word, and Outlook; good keyboarding and computer skills.
• Aptitude for numerical calculations.
• Excellent English communication skills both written and verbal with an ability to influence sales over the phone and in person.
• Motivated self-starter that takes a collaborative and proactive approach to servicing customers’ needs, solving problems, and establishing positive professional relationships.

EDUCATION

• Post-secondary education in business or building industry preferred.
• High school graduation is a requirement.
• Formal sales training is desirable.

Benefits

COMPENSATION AND BENEFITS

The typical hiring range for this position is $60,000 - $64,000 annually. The base pay offered is based on geographical location and may vary depending on the applicant’s job-related knowledge, skills, experience, and internal equity. Similar positions located in other geographical locations may not necessarily receive the same salary range. The compensation information is an estimate and provided to meet with applicable provincial Pay Transparency legislation.

As part of our total rewards offering, permanent employees in this position may be eligible for:

• Annual incentive plan based on company performance.
• Group pension plan with employer-matching contributions
• Health benefits
• Purchase Doman Building Materials Group Ltd. stock at a discounted price

OTHER WORK-RELATED BENEFITS

• Retiree Health Benefits Program
• Fitness reimbursement
• Commuting expense reimbursement: 100% public transit
• Education reimbursement
• Professional Development reimbursement
• Scholarships for children
• Discounts on product purchases
• Employee referral bonus
• Annual Service Awards

Employment Status: Permanent full-time, On-site

Hours: Monday- Friday 8am-4:30pm

Work Location: 100 Futura Dr, Acton, ON L0P 1H0

DISCLAIMER:

This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, the Company reserves the right to revise the job or to require that other or different tasks be performed as assigned; and should not be construed as a position change or constructive dismissal.

This posting reflects an existing vacancy within our organization.

Applicants must be legally entitled to work in Canada without sponsorship.

Doman does not use artificial intelligence (AI) to screen, assess, and select candidates.

Doman welcomes and encourages applications from people with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the selection process.

We thank you for your interest; however, only those selected for an interview will be contacted.