Implementation Manager

Customer Implementation Manager (Contract)

Location: Canada (Remote – 100% work from home)

Primary Team Location: Calgary, AB - open Canada wide

Openings: 2

Duration: 6‑month contract (strong possibility of extension)

Hours: 7.5 hours/day

About the Role

We’re seeking a Customer Implementation Manager to act as a Single Point of Contact for delivering customer solutions through a strong governance framework. This role involves coordinating multiple teams and stakeholders to ensure successful, low‑risk delivery of telecom solutions to mid‑market customers.

You’ll work in a project-based environment within a collaborative team, supporting network and internet‑based technologies.

Candidates must be located in Canada

Key Responsibilities

• Lead solution meetings and communicate delivery status
• Collaborate with cross‑functional teams and external partners
• Coordinate vendors and contributors to meet solution milestones
• Identify, manage, and escalate risks and issues
• Engage stakeholders to ensure timely and accurate delivery
• Resolve escalated client issues during and after implementation
• Take end‑to‑end accountability for multi‑order and multi‑solution delivery

Must‑Have Skills

• Excellent verbal and written communication skills
• Bilingual
• Strong ability to set expectations and resolve conflict
• Proven organizational and time‑management skills
• Ability to work under pressure and manage deadlines

Nice‑to‑Have Skills

• Government security clearance (Reliability, Secret, etc.)
• Bilingual (English/French)
• Project management experience or credentials
• Customer‑facing or implementation experience
• Experience with Google Workspace tools
• Creative and solution‑oriented mindset
• Telecom or related industry experience

Additional Details

• Work Arrangement: 100% remote (5 days/week)
• Travel: None required
• Role Type: Replacement
• Team Environment: Project‑based, collaborative setting

Interview Process

• Format: Virtual interview (Google Meet)
• Interview Type: Phone and/or video
• Assessments: No formal technical testing
• Interview focus on communication, problem‑solving, and delivery experience

If you enjoy owning delivery end‑to‑end and working closely with customers and cross‑functional teams, we’d love to hear from you.