Manager, Operations Process Owner

Job Description

What is the opportunity?

The role of Manager, Operations Process Owner – Digital Cheque Processing (DCP) focuses on Project Management, Operational Excellence, and Payment Processing. The manager will lead timely project oversight, process ownership, and risk and controls management for Digital Cheque Processing as part of RBC’s Payments and Trades Operations (PTO). PTO is accountable for 50+trillion dollars of transactions each year and is a highly dynamic segment.

This role is responsible for managing operational processes, while enhancing efficiency, identifying productivity opportunities, and reducing risk. The manager will lead transformational changes over multi-year time horizons through the implementation of next generation optimization and automation technologies, artificial intelligence, advanced reporting and analytics.

Success is delivering transformational changes that achieves measurable improvements in process efficiency, operator productivity, operational risk reduction, as well as client and employee satisfaction.

This position is located in Toronto or Halifax.

What will you do?

• Champion the identification of continuous process improvement initiatives, implementing innovative solutions and maintaining Digital Cheque Processing (DCP) documentation in support of Payments and Trades Operations (PTO).
• Establish, or re-engineer, processes to support transformational programs and other changes impacting operational processes.
• Identify opportunities for efficiencies, including optimization and transformation through more effective use of intelligent automation and AI/ML-driven process improvement.
• Collaborate on User Acceptance Testing (UAT) while partnering with PTO leadership to influence external processes and operator behaviors that impact efficiency.
• Work with IT, Business and Vendor partners supporting & testing DCP release builds.
• Proactively identify operational risk and control gaps in cheque processing, ensuring timely resolution and enhanced processes.
• Influence and satisfy the business needs of multiple stakeholders in a fast-paced, complex and demanding operations and technology environment.
• Act as subject matter expert in the development of training as necessary to support business, IT, and operational partners.
• Plan, direct and coordinate activities in assigned projects to ensure project goals or objectives are accomplished within approved time frame, scope and budget.
• Lead and drive end-to-end business transformation initiatives, owning the full transformation lifecycle from strategy through to execution.

What do you need to succeed?

Must-have:

• Strong understanding of cheque and payments processing operations, financial industry knowledge, and related payment and digital technologies.
• 2-3 years’ experience with end-to-end (E2E) process design, gap analysis, process mapping, documentation, remediation and optimization.
• Proven success in leading transformational initiatives, driving measurable improvements through effective change management strategies and tactics.
• Solid knowledge of implementing Controls and Risk assessment frameworks.
• Ability to foster effective collaboration and interaction across multiple groups and disciplines.
• Demonstrate growth and strategic mindset with ability to influence decisions.
• Excellent verbal and written communication skills, including the ability to articulate complex issues, balancing strategic thinking and tactical skills.
• A strong technical ability with PowerPoint, Word and Excel – knowledge of Lucid, FTM4C and Passport an asset.

Nice-to-have:

• Expertise in Lean Six Sigma, BPM, Kaizen or similar process improvement and metrics driven methodologies.
• Bachelor’s degree in industrial engineering, Business Administration, Finance, Technology or a related field.
• Keen interest in technology as an enabler to operations, with experience in integrating intelligent Automation, AI/ML-driven process improvement or workflow orchestration tools.
• Strong analytical and Data skills to support the analysis of opportunities and to understand the full impacts of end-to-end business processes.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Flexible work/life balance options
• Opportunities to do challenging work
• Opportunities to take on progressively greater accountabilities
• Access to a variety of job opportunities across business and geographies WMUS

Job Skills

Big Data Management, Communication, Design Thinking, Interpersonal Relationship Management, Risk Management, Teamwork, Vendor Management, Waterfall Model

Additional Job Details

Address:

180 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-02-10

Application Deadline:

2026-07-10

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.