Promo Associate

Job Description

Job Description

Canadian Tire Bayers Lake – Store 465

This high profile and growth-oriented Halifax store has a constructive and goal-oriented culture for the staff. Management is focused on building a high-performance team that strives for being productive and efficient in all routines, projects, and customer service. The vision and culture is to have a team that truly values coaching and execution of best practices and to become recognized amongst the best in retail operations, productivity, and customer service. The store places a focus on health & safety and our culture is fully committed to attracting, retaining, and developing excellent employees and promoting from within. Goal-oriented individuals interested in an exciting retail career that supports their development and have a great work ethic and habits combined with a positive attitude should apply.

Promo Associate:

The Promotions Associate is a member of the Promotions Team, responsible for executing various merchandising strategies and weekly in-store promotions. This role also involves store maintenance such as hole checks, stocking shelves and merchandising.

Customer Service

· Learns about new products on a regular basis.

· Keeps up to date with in-store promotions, in-store deals and product locations.

· Locates products in the warehouse.

· Guides customer to the location of requested items.

· Demonstrates product knowledge.

· Responds to and handles customer and staff inquiries, requests, and concerns in a timely manner.

· Deals with challenging situations in a professional manner.

· Supports a positive customer experience.

Operations

· Executes the weekly deals and ensures the promotional items are placed and priced appropriately in the feature areas.

· Keeps up to date with in-store promotions, in-store deals and product locations.

· Operates computer and scanning devices for tracking inventory and enters all relevant coding in Canadian Tire systems.

· Executes merchandise layout changes (set-up, maintenance, and removal of displays, signage, rollouts, and merchandising.

· Stocks shelves and merchandise display areas neatly, by following Promotions Manager directives and using modules and planograms as guidelines.

· Maintains the feature ends, side panels, and platform displays by replenishing as required to maximize sales and profits.

· Ensures merchandise is presentable for customers, including aisles being accessible for customers.

· Maintains promotional and seasonal merchandise.

· Maintains merchandise on the retail floor and ensures that retail basics are executed efficiently (labeling, product facing, cleaning aisles and display areas etc.).

· Maintains inventory accuracy and identifies/reports low stock levels (e.g., hole check and bin cap analysis).

· Removes stock belonging to a different location and replaces damaged or expired items when necessary.

· Ensures that product and overstock is placed in the appropriate locations.

· Secures heavy display items.

· Reports stolen and damaged goods to Management.

· Assists in maintaining quality presentation and in meeting store audit performance requirements in the department (e.g., number of holes, labels, top shelf storage, rain check posted for out of stock items, deadlines of seasonal changeovers, cleanliness, facing, fixtures are stored away when not in use, etc.).

· Completes necessary paperwork on a daily basis.

· Complies with company, store, department, and warehouse policies.

· Abides by all health and safety programs and regulations. Reports any observed or potential hazards immediately.

· Uses professional language and maintains a professional appearance (e.g., uniform, hygiene, grooming and name tag) when interacting with others.

· Completes other tasks, as required.

Competencies

• Ability to provide professional customer service at all times, including situations of conflicts
• Ability to provide support and assistance to co-workers
• Ability to work in a team environment to achieve common goals
• Ability to maintain composure and work effectively in a fast-paced environment
• Ability to complete tasks according to instructions and demonstrate responsibility for outcomes
• Demonstrate a desire to take on more responsibilities
• Ability to adapt to a changing environment
• Open to work in other areas of the store
• Ability to work with minimum supervision
• Approachability
• Organizational ability and attention to detail
• Ability to multi-task
• Punctuality
• Effective written and oral communication skills
• Basic math skills
• Possess adequate computer skills

Physical Demands (refers to an 8-hour shift with standard breaks)

• Ability to stand/walk for 8 hours
• Ability to lift 25lbs unassisted
• Ability to lift and turn repeatedly throughout the shift
• Ability to lift above the shoulder and from floor to shoulder and floor to waist
• Ability to go up and down a ladder while carrying merchandise
• Ability to walk and carry at the same time & push/pull as required

We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted. We are committed to a diverse and inclusive workplace for all. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process.