Guest Services Manager

Markville Toyota a division within Weins Auto Group, is currently seeking an experienced Guest Services Manager. When you join Markville Toyota, you become a member of an incredibly talented and diverse group of colleagues. The Service Manager position is valued and is highly interconnected with the Sales and Parts department managers who share an overarching goal of maintaining and improving the efficient operation of Markville Toyota.

If you have a technical background in the automotive industry, thrive in challenging, fulfilling and fast-paced environments, and genuinely want to create positive experiences for staff and customers alike - we want to hear from you!

Join us; we are transforming the auto industry. See how Weins Auto Group is a great place to work, to learn and grow your career:

• We offer a competitive compensation plan and a top-notch benefits plan
• We are with you and value your loyalty by investing in your future with generous group RRSP options and matching program
• We know everyone needs a long weekend from time to time. We try our best to make that happen for our retail associates.
• We are lifelong learners and want to support our associates who endeavour to continue their education through our Educational Reimbursement Program
• We have a generous Vehicle Purchase Program along with a Parts & Service Discount
• We invest in your career with development and training opportunities.
• We know employees need support from time-to-time. Our Employee Assistance Program is accessible to all associates.
• We want more associates just like you and we offer an Employee Referral Program to thank our associates for a great referral
• We celebrate personal and professional milestones and team events
• We want to promote healthy lifestyle, and offer a generous fitness discounts & more

Responsibilities:

• Maintaining a customer-focused environment, keeping customer service a priority, addressing customer complaints professionally and settling disputes to ensure customer satisfaction
• Ensure that all service support serve customers in a positive manner are handled in an efficient, timely and professional manner.
• Lead by example and coach staff the process in the skills of Customer Satisfaction, follow all processes and develop new processes as needed
• Assist with responsibilities of ASM in accordance with established procedures and guidelines as required.
• Hire, coach, train, and reward employees to advance and achieve department objectives
• Train associates on job functions and dealership’s policies procedures and monitor performance
• Assist in development of polices and procedures to maintain good personnel conduct

Qualifications:

• A minimum of 3-5 years of experience in Service Management within automotive retail is required
• Experience with PBS is required
• Prior parts experience is an asset
• Possesses technical training from a technical college, high school co-op program, and/or manufacturers’ training program. A candidate who possesses a qualified “Class A” technician certification is considered a strong asset
• Strong working knowledge with computers and Microsoft Office Suite (PowerPoint, Excel, Word, etc.)
• Strong operational leadership abilities (transparency, reporting, safety first, policy and compliance adherence etc.)
• Possesses knowledge of applicable local, provincial, and federal regulations and laws pertaining to automotive parts and service
• Must be able to open and close repair work orders
• Excellent communication skills, interpersonal skills, and strong presentation skills
• Valid Ontario Driver’s License with clean driver’s abstract

Don’t have this exact experience but feel like you have what it takes?

Tell us your story. We also consider potential when hiring employees. Let us know in your cover letter what makes you the perfect candidate for this role.

Weins Auto Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Accommodation will be provided in accordance with AODA. If you require accommodations during the recruitment process, please indicate this in advance.

As part of our recruitment and training process, WEINS Canada (O/A WEINS Auto Group) and all our divisions, use artificial intelligence (AI)-powered tools to assist in evaluating candidates for roles. These tools may be used to:

• Assess skills and competencies through simulated training environments.
• Analyze responses to training modules or testing scenarios.
• Generate performance insights to support hiring decisions.

The AI systems used are designed to support fair and consistent evaluation. We are committed to ensuring that these tools do not result in discrimination or bias based on race, gender, disability, or other protected grounds under the Ontario Human Rights Code. If you have questions or concerns about the use of AI in our hiring or training process, or if you require accommodations, please direct your inquiry to our Talent Acquisition Team at careers@weinsautogroup.com.

Successful candidates will be subject to background checks not limited to criminal, credit, educational and or employment verification.

Accommodation will be provided in accordance with AODA. If you require accommodations during the recruitment process, please indicate this in advance.

This is an existing vacancy.