Application support analyst

Summary:

Location: Montreal (Day 1 onboarding onsite / in office presence 3x week)

Duration: 12 Months Contract

Experience Level: Level 3 (senior): 5-7 years

Open positions: 1

Role Type: Application support on infrastructure support--Engineer role not a developer role.

Responsibilities:

• Day-to-day handling of incidents, escalations, and problem and change management.
• Application server administration.
• Technical troubleshooting of infrastructure and user incidents.
• Server and application deployments and task automation.
• Availability for weekend and on-call work on a rotation basis.

Requirements:

• 5 years of experience.

Required Skills:

• Experience in troubleshooting server and infrastructure applications.
• Strong UNIX/Linux knowledge, including understanding application, hardware, and operating system interactions.
• Strong system administration experience.
• Strong experience in Unix Shell.
• Knowledge and experience with either Perl or Python programming.
• Knowledge of HTTP, SQL, Databases.
• Handling of escalations, change, incident and problem management.
• Effective oral and written communication skills and interpersonal skills.
• Ability to work well in a team environment.
• Knowledge of SDLC.

Preferred Skills:

• Experience in supporting desktop applications.
• Knowledge and experience in storage systems (SAN, NAS).
• Experience working with relational databases (Sybase, DB2, MSSQL).
• DevOps knowledge.
• Agile knowledge.
• Python, Bash, Perl, Powershell scripting.
• Cloud database knowledge: Snowflake, AZURE SQL.

Benefits:

• The Technology division partners with business units and leading technology companies to redefine business in global and dynamic financial markets.
• Investments in technology result in leading-edge tools, software, and systems.
• Insights, applications, and infrastructure give a competitive edge to clients' businesses and to our own.
• India technology teams are based in Mumbai and Bengaluru, partnering globally.
• Focus on innovation, inclusion, community engagement, and knowledge sharing.
• Enterprise Technology & Services (ETS) delivers shared technology services for the Firm.
• ETS supports all stages of the Firm's software development lifecycle.
• ETS delivers workplace technologies in integrated configurations to boost employee productivity.
• Data Application Support Group is part of the Enterprise Computing Data & Analytics Technology Organization.
• The team manages and supports a variety of database and data-related server applications.