Chief Operating Officer

Job Description

If you are energized by building operational systems from the ground up, leading high-stakes consumer journeys, and scaling a fast-paced organization, this could be an exceptional opportunity.

This role will be responsible for strengthening operational infrastructure, improving performance across key stages of the service journey, and supporting the organization’s growth objectives.
What our client has to offer:
• Competitive base salary
• Equity participation and performance-based incentives
• Comprehensive health and wellness benefits
• Flexible vacation policy
• Opportunity to join a mission-driven, high-growth organization
Responsibilities:
• Lead end-to-end operational execution, ensuring strong conversion, predictable cycle times, and consistent quality across all markets
• Design and refine scalable, compliant workflows for consumer origination and transaction management
• Implement automation-first processes and collaborate with technical teams to enhance operational efficiency
• Build and maintain real-time dashboards and performance metrics
• Recruit, train, and develop a lean, high-performing operations team as volume increases
• Champion the consumer experience from initial engagement through closing, ensuring clarity, trust, and responsiveness
• Establish feedback loops to inform strategic and operational decision-making
• Partner closely with cross-functional teams including capital, underwriting, legal, product, and technology
• Identify operational constraints and proactively implement solutions
Qualifications:
• 5+ years of experience building and scaling consumer-facing operational systems, ideally within a fast-paced or regulated environment
• Degree in business, engineering, analytics, or a related field. That being said, the real priority is experience, not credentials.
• Strong decision-making skills and comfort operating in ambiguity
• Analytical mindset with fluency in operational data
• Disciplined approach to processes in high-stakes environments
• Hands-on leadership with high ownership and low ego
• Clear communicator across technical and non-technical audiences
• Mission-driven with a commitment to expanding access to housing
• Thrives in a demanding, high-growth setting
Additional Details:
This posting reflects an active vacancy within our client’s organization. Qualified candidates are encouraged to apply. We thank all applicants, though only those selected for further consideration will be contacted.

To be eligible for this role, you must be legally able to work in Canada or the United States.

Please note that we use AI tools as part of our recruitment process to enhance efficiency and improve candidate experience.



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