TAL & Collections Coordinator

Our company manages a wide portfolio of residential properties, ranging from smaller residential buildings to large-scale complexes. We are committed to providing exceptional service to tenants while protecting and maximizing the value of the properties we manage for owners. Our team operates with a strong emphasis on professionalism, collaboration, and compliance, ensuring that every aspect of property management—from maintenance and tenant relations to financial oversight and legal compliance—is handled efficiently and to the highest standard. By joining our team, you'll be part of an organization that values integrity, clear communication, and continuous improvement, with a focus on creating a positive experience for tenants while maintaining operational excellence.

We are seeking a TAL & Collections Coordinator to oversee tenant arrears, non-payment cases, rent disputes, and damage claims. This role is vital to the financial health of our properties and requires someone who can manage sensitive situations with precision and professionalism. The coordinator will be responsible for handling all aspects of collection and dispute resolution, including preparing and attending Tribunal administratif du logement (TAL) hearings, coordinating with Building Managers, Property Managers, contractors, and tenants, and ensuring compliance with all company policies and Quebec provincial regulations. This position offers an opportunity to directly impact the success of our operations while working in a collaborative, structured environment that values accuracy, accountability, and strong organizational skills.

Responsibilities

• Oversee all collection-related matters, including unpaid rent, damage claims, policy breaches, and municipal/lease violations.
• Manage TAL files from opening to resolution, including non-payment, rent disputes, fixation files, and related tenant claims; prepare supporting documentation and attend hearings as needed.
• Issue payment reminders, warning letters, and notices; negotiate payment arrangements when appropriate.
• Handle damage files and other tenant claims, coordinating with Building Managers, contractors, and tenants until fully resolved.
• Draft professional correspondence and maintain accurate records of all communications, including delivery confirmations and replies.
• Maintain and update the company's library of approved templates and TAL forms.
• Keep detailed logs of TAL judgments, file outcomes, and all follow-up actions.
• Provide weekly updates to management on collections, open TAL files, judgments, recoveries, and disputes.
• Collaborate with Accounting, AR, Building Managers, Property Managers, and contractors to synchronize actions and data across departments.
• Based in the company office, with visits to property projects and attendance at TAL hearings as required.

Qualifications

• Experience in collections, property management, or tenant relations is required.
• Strong knowledge of Quebec tenant laws and TAL regulations.
• Excellent organizational, time management, and communication skills.
• Ability to manage sensitive situations professionally and discreetly.
• Experience attending hearings or court proceedings is highly desirable.
  
  

Compensation

• Starting salary up to $80,000, based on experience.
• Strong potential to earn $100,000+ as performance and experience grow.