Dayforce HCM Payroll Implementation Consultant

Note: Dayforce Payroll implementation experience required. Requires a strong Dayforce Payroll consultant who has directly led the payroll workstream and has hands-on experience configuring, testing, and deploying the Dayforce Payroll module, along with strong payroll data experience.

This position plays a critical role in delivering successful implementations of Human Capital Management (HCM) solutions, primarily focusing on Ultimate Kronos Group (UKG) and/or Dayforce. This role is responsible for the seamless configuration, deployment, and ongoing support of HCM systems, ensuring alignment with partner strategy, client needs and business objectives. The HCM Implementation Consultant will leverage their expertise to guide clients through each project phase, from initial requirements gathering to post-launch support, driving optimized HR, payroll, and timekeeping systems and processes. This position requires a strong technical foundation, including hands-on system configuration, an aptitude for learning new tools, and superior communication skills to effectively manage partner and client relationships, as well as internal collaboration. The consultant will follow a structured implementation program, developing advanced technical, consulting, and project management competencies necessary to support our partners and clients successfully.

OBJECTIVES OF THIS ROLE

• Team Engagement: Strengthen team capabilities through proactive collaboration and targeted training. Cultivate a culture of accelerated learning to meet the demands of implementations, ensuring the team is agile, project-focused, and aligned with the fast-paced goals essential for project and organizational success.
• Drive Strategic Project Optimization: Efficiently navigate project scopes, budgets, and timelines with an emphasis on maximizing ROI and optimizing HCM systems. Execute complex risk mitigation strategies and make rapid, data-driven adjustments to meet partner standards, ensuring continuous alignment with client’s overarching business goals.
• Foster Elite Partner and Client Relationships: Act as the key liaison for partners, establishing robust, value-driven relationships. Ensure client satisfaction by setting an elevated service standard, leveraging superior communication to proactively address issues, and identifying opportunities for high-impact, value-added services that promote ongoing partnership and sustained success.

RESPONSIBILITIES

• Project Execution & System Configuration: Lead the implementation, configuration, and technical support of HCM systems, ensuring alignment with partner standards and client expectations. Manage all phases of project delivery, from requirements gathering and project planning to testing and final deployment. Prepare and maintain quality deliverables, including project documentation, status reports, and process improvement recommendations. Develop, execute, and manage comprehensive test scripts and system testing protocols to ensure successful project outcomes.
• Technical Consulting and Client Engagement: Conduct in-depth consultations with clients to understand their business requirements, identifying optimal HCM configurations and workflows to meet their needs. Provide technical guidance on system functionalities, processes, and best practices. Analyze customer system configurations and resolve set up issues. Work closely with clients and project teams to troubleshoot issues, mitigate risks, and present solutions throughout the project lifecycle. Provide transfer of product knowledge to customers in support of project close activities.
• Training and Certification: Participate actively in a structured training program, which includes learning specialized HCM software systems, attaining partner certifications, and staying up to date on industry trends. Demonstrate expertise in key knowledge areas through assessments, shadowing opportunities, and hands-on experience.
• Collaboration and Communication: Communicate effectively with internal teams, management, and partners to align project goals, timelines, and deliverables. Gather client feedback and monitor client satisfaction throughout each engagement, proactively communicating wins and potential service opportunities.
• Relationship Building and Support: Establish and maintain productive relationships with partners, clients, and internal teams, delivering HR, payroll and timekeeping guidance throughout the project. Work with management and sales teams to advise clients on additional service offerings and system enhancements.
• Operational Excellence: Ensure adherence to PayTech policies, including accurate and timely submission of timecards, expense reports, and weekly project deliverables. Demonstrate adaptability in working across time zones and adjusting to client and project requirements as needed. Perform other responsibilities as assigned, contributing to the continuous improvement of implementation processes.

KEY SKILLS FOR SUCCESS IN THIS ROLE

• Adaptability: Skilled in adjusting behaviors and approaches to meet changing project requirements.
• Assertiveness: Proactive, solutions-oriented mindset with demonstrated leadership and decision-making capabilities.
• Communication: Demonstrates excellent active listening and communication abilities, adept at conveying information clearly to diverse audiences, including project teams and executives, ensuring alignment and understanding with a focus on building lasting relationships.
• Initiative: Dedicated to understanding and meeting client needs. Exhibit self-motivation and drive, proactively seeking opportunities to enhance service delivery and identify additional resource needs throughout engagements.
• Composure: Able to manage stress effectively and maintain professionalism under pressure.
• Curiosity: Commitment to continuous learning in HCM domain, industry trends, and software/technology upgrades.

MINIMUM QUALIFICATIONS

• Technical Expertise:
• Minimum of 5+ years of experience working with HCM systems or ERP software.
• Ability to prove in-depth functional knowledge of HCM solutions and a comprehensive understanding of modules across HR, payroll, and timekeeping systems.
• Aptitude for learning and mastering new HCM technologies, with a focus on best practices in system configuration, implementation, and lifecycle management.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with project management software.
• Project Management:
• Solid understanding of project management tools, methodologies, and best practices.
• Demonstrated ability to manage multiple projects effectively, ensuring on-time delivery and adherence to project goals.
• Strong organizational and time-management skills to meet deadlines and manage multiple priorities in a fast-paced environment.
• Communication and Interpersonal Skills:
• Exceptional verbal and written communication abilities, with a keen ability to adapt communication style based on audience.
• Proficient in active listening and feedback loops, ensuring clear and effective communication with both clients and project teams.
• Ability to engage with team members and executives to provide necessary information concisely and effectively.
• Analytical Skills:
• Strong analytical and problem-solving abilities, with a focus on delivering client-centered and partner strategic solutions.
• Experience in documentation and process improvement initiatives, with an eye for detail and quality control.
• Schedule Expectations:
• Flexibility to work over 40 hours per week as needed
• Varied travel may be required based on client needs. When traveling, the role involves frequent movement and lifting of luggage weighing up to 50 pounds.
• Work Environment:
• When not traveling, the position requires remaining stationary at least 50% of the time.
• Remote work from a home office is expected when not traveling.

PREFERRED QUALIFICATIONS

• Dayforce SI certifications.