Product & Application Specialist - Service

Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping.

As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too

We are looking for a Product & Application Specialist - Service who shall have responsibility and accountability for providing direct support to sales, service operations, and partners including complex quotations, collaboration, and advanced technical and product support to internal teams as well as to customers.

The Service P&A group can solve any technical/ support concern for Alfa Laval products or must know whom to contact in Alfa Laval globally. We share knowledge and expertise with the goal of elevating Alfa Laval on a local level to ensure success in the entire Service organization.

Duties of the role:

• Delight your customers through superior customer experience.

• Frequent communication with customers, partners, supply units and colleagues.

• Support the service sales organization with product/ upgrade selections, preparation of offers – estimates, quotes, proposals, and service agreements.

• Proactively identify and propose upgrade solutions according to customer requirements/ specification.

• Prepare complex offers for service sales team and partners.

• Participate in Sales handover from Salesperson to Order Fulfilment and Operations.

• Product technical support to field service team.

• Generate offers for the assigned area according to the customer demands and needs.

• Support the customer, partners and colleagues solving queries, support for claims and respond to all requests.

• Manage the offer backlog in CRM (Customer Relationship Management) to ensure a superior customer experience through timely delivery of offers.

• Working with colleagues across the Alfa Laval group, supply units and distribution centers and other sub suppliers to ensure timely support.

• Ensure that all activities follow the processes and check points of our Quality Business System.

EDUCATION, EXPERIENCE AND CERTIFICATION/REGISTRATION DESIRED

Education (degree or years) and/or Certification/Registration:

• Engineering degree and at least 1 year of practical experience in a technical role in an Industrial B2B working environment. Hands on product and application experience is a strong asset.

• Electrician, Instrumentation & Control Technician, or Millwright trade certification with at least 1 year experience with Alfa Laval equipment.

• At least 4 years hands on experience with Alfa Laval equipment. Preference to experienced FSEs.

Type and Length of Experience:

• Experience of technical and customer service work in industrial markets.

KNOWLEDGE, SKILLS, ABILITIES AND ATTRIBUTES DESIRED IN CANDIDATE:

• Control systems and electrical system knowledge. B&R, ABB, or Allen Bradley is an asset.

• Alfa Laval product and process knowledge with technical solving skills.

• Familiarity with process equipment including mechanical and automation aspects – experience with both separation and heat transfer would be an asset.

• You are proficient to read drawings, technical information, and data sheets.

• You have experience reviewing complex customer requirements, contract requirements and commercial terms/conditions.

• You are an effective problem solver, a self-starter, detail oriented, service minded and are equally comfortable working independently or within a team.

• You must demonstrate excellence in verbal and written communication, can juggle multiple priorities, and are well-organized.

• You are proficient in the use of computers; experience with ERP (Enterprise Resource Planning) and CRM systems is a definite asset.

OTHER REQUIREMENTS

Occasional business travel, about 10% per year, for visiting other Alfa Laval facilities or attending internal trainings.

Compensation & Total Rewards
The salary range for this role is $85,000– $110,000 CAD annually, based on experience and role alignment. In addition to base compensation, we offer a comprehensive benefits package and opportunities for growth and development.

Bonus Opportunity

This position is eligible for a target bonus of up to 20% of annual base salary depending on experience, awarded based on the achievement of company performance metrics. Actual bonus amounts are contingent on annual business results and may vary accordingly.

Artificial Intelligence (AI) Disclosure

Alfa Laval does not use artificial intelligence (AI) at any stage of the recruitment or selection process for this position. All applications are screened, assessed, and reviewed exclusively by human recruiters and hiring managers.

Vacancy Disclosure

This posting reflects a current, existing vacancy within our team.