Logistics Coordinator

Description

Position: Logistics Coordinator Location: Port Coquitlam, BC Shifts: Monday – Friday, 10:00am – 6:30pm
Lordco Auto Parts is Canada’s largest independently-owned automotive parts retailer, with over 100 locations across Western Canada and is a family-owned and operated business since 1974. Start your career in customer service and grow with us today!
Why work for Lordco?Our employees are our family, and we want to make sure they are taken care of. We support the health and well-being of you and your family through quality programs and plans. We want you to feel valued and welcomed within our diverse, inclusive team, and here’s how we do it:

• Extended Benefits for You and Your Family
• Health, Dental & Vision Care Insurance
• Life Insurance, Short-term and Long-term Disability Insurance
• Accidental Death & Dismemberment Disability
• Education and Savings Plans, RRSP matching
• Health and Wellness program
• Employee & Family Assistance Program
• Generous Employee Perks and Discounts
• Career Development Support & Promote-From-Within Culture
• Work Flexibility to fit your unique schedule

What you’ll do: The Logistics Coordinator supports the daily coordination of transportation, shipping, delivery follow-up, driver communication, carrier activity, and equipment-related communication across the logistics network. This role provides administrative and operational support to the Logistics and Heavy Duty teams by helping ensure shipments are planned, tracked, communicated, and escalated appropriately. The position supports both internal fleet operations and third-party carrier coordination where required. The Logistics Coordinator plays an important role in improving communication between shipping, warehouse operations, drivers, stores, carriers, maintenance, and logistics leadership.

Daily Transportation Coordination

• Assist with daily delivery planning and shipment coordination.
• Support communication between shipping, warehouse teams, drivers, stores, and logistics leadership.
• Monitor delivery status and follow up on delays, missed shipments, or service issues.
• Help coordinate coverage requirements for vacation, sick calls, injuries, or operational gaps.
• Support evening or early-morning communication where required for next-day delivery planning.

Shipping and Store Support

• Assist shipping departments with shipment follow-up, tracking, and delivery communication.
• Help ensure shipments are routed through the appropriate internal truck, courier, LTL carrier, or third-party provider.
• Support stores and DC teams with freight-related questions, shipment status updates, and escalation requests.
• Help maintain clear communication when service issues affect stores or customers.

Carrier and Courier Coordination

• Communicate with carriers, couriers, and LTL providers regarding shipment status, pickups, missed freight, delays, or accessorial concerns.
• Assist with tracking shipments arranged through third-party providers.
• Support freight claim follow-up and documentation where required.
• Maintain carrier communication records for visibility and accountability.

Driver, Fleet, and Equipment Support

• Assist with driver communication related to route changes, shipment priorities, coverage needs, or delivery updates.
• Help collect and organize paperwork, delivery documentation, BOLs, PODs, and other transportation records.
• Support the Heavy Duty Manager or logistics leadership with driver-related follow-up as needed.
• Assist with identifying and escalating equipment concerns to support driver safety, CVSE compliance, and operational continuity.
• Help ensure trucks and trailers remain safe, roadworthy, properly maintained, and available for service.
• Escalate service, safety, equipment, maintenance, or compliance concerns to the appropriate manager.

Documentation and Reporting

• Maintain accurate shipment, tracking, and communication records.
• Assist with logistics reports, carrier updates, invoice support, delivery performance summaries, and operational documentation.
• Help identify recurring service, equipment, or delivery issues and bring them forward for review.
• Support process improvements related to shipping, tracking, communication, compliance, and transportation visibility.

Operational Support

• Provide support during high-volume periods, special projects, trade shows, route changes, carrier transitions, or network adjustments.
• Assist with communication during weather delays, ferry/barge issues, carrier disruptions, equipment issues, or urgent store needs.
• Help ensure operational information is shared with the right department in a timely and professional manner.

Do you fit the part?

• Previous experience in logistics, transportation, dispatch, shipping, warehousing, customer service, or operations coordination preferred.
• Class 1 driver’s licence is considered an asset, but is not mandatory.
• Understanding of transportation equipment, driver requirements, CVSE compliance, and road safety is considered an asset.
• Strong communication and follow-up skills.
• Ability to work with drivers, warehouse teams, stores, carriers, maintenance, and leadership in a professional manner.
• Strong organizational skills with attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Basic knowledge of freight, courier, LTL, BOLs, PODs, tracking, and delivery coordination is an asset.
• Comfortable using email, spreadsheets, transportation systems, carrier portals, and internal reporting tools.
• Ability to remain calm and solution-focused when dealing with service issues, equipment concerns, or urgent requests.

At Lordco Auto Parts, we are committed to fostering a culture that celebrates diversity, promotes equity, and prioritizes inclusion in every aspect of our organization. We recognize that embracing diversity enriches our workplace, enhances our perspectives, and fuels innovation.