Auto Parts Supervisor

Location: Canadian Tire Bayers Lake – Store 465 (Halifax, NS)
Job Type: Full-time
Reports to: Department Manager – Auto Parts Manager

Position Summary
As a member of the store’s Management Team, the Auto Parts Supervisor is responsible for leading the Automotive Parts department by ensuring it operates efficiently with friendly, knowledgeable, and service-focused staff. This role drives customer satisfaction and retail execution through strong coaching, accurate parts sourcing and ordering, inventory discipline, and a well-merchandised, safe, and organized department.

Key Responsibilities & Tasks Customer Experience & Service

• Foster a culture that values excellent customer service and solutions-focused support, in person and over the phone.

• Ensure the team provides accurate parts advice using computerized parts lookup tools and confirms customer needs to reduce returns/errors.

• Support resolution of customer issues, complaints, and escalations while protecting the customer experience and store standards.

• Promote add-on and related products to ensure customers leave with what they need (value-added selling).

Retail Operations

• Supports daily department readiness: facing, filling holes, accurate labels/pricing, top-stock standards, and cleanliness.

• Assists the Department Manager with daily/weekly planning, task delegation, and follow-up to meet productivity goals.

• Lead seasonal transitions within Auto Parts (e.g., winter readiness, batteries, wiper blades, fluids, accessories) and execute promotional changes.

• Help with store opening/closing responsibilities as required.

Inventory & Shrink Awareness

• Drive inventory accuracy through hole checks, bin cap analysis, replenishment routines, and reporting low stock/variances.

• Ensure merchandise is located and stored appropriately (including warehouse coordination) and follow processes for damaged/stolen goods reporting.

People Leadership & Training

• Helps onboard, train, and coach associates to improve product knowledge, service behaviours, and execution standards.

• Recognizes strong performance, provides timely feedback, and supports a respectful, inclusive, and team-oriented environment.

• Helps run quick huddles/department updates and ensures the team is aware of key promotions, priorities, and standards.

Health & Safety / Policy Compliance

• Ensures compliance with store policies and health & safety requirements, and immediately reports hazards or unsafe conditions.

• Uses professional language and appearance standards; supports confidentiality and respectful workplace expectations.

Requirements

• Experience in retail sales/operations; prior leadership, keyholder, trainer, or acting supervisor experience preferred.

• Working knowledge (or ability to quickly learn) Hardware & Housewares products and department routines.

• Comfortable using retail technology (RF/handheld, inventory/look-up tools, basic computer systems).

• Cash handling / register experience is an asset.

• Work experience in a Canadian Tire store, is also considered an asset.

Core Competencies (Skills & Abilities)

• Strong customer-first mindset; calm and professional under pressure.

• Effective communication, coaching, and follow-up; able to delegate and support execution.

• Strong work ethic, reliability, and ability to manage multiple priorities in a fast-paced environment.

Physical Demands & Working Conditions

• Standing/walking for extended periods (up to an 8-hour shift).

• Lifting/carrying and pushing/pulling merchandise (light to heavy), including reaching above shoulder level and using ladders as needed.

Schedule

• Full-time with flexibility required (days, evenings, weekends). Peak periods may require additional availability.

Potential Career Opportunities

• Next levels may include Department Manager and other leadership roles within the Canadian Tire network.

We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted. We are committed to a diverse and inclusive workplace for all. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process.