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Scotiabank
Infrastructure Support AnalystScotiabank • Toronto, ON, CA
Infrastructure Support Analyst

Infrastructure Support Analyst

Scotiabank • Toronto, ON, CA
30+ days ago
Job type
  • Full-time
Job description

Is this role right for you?

In this role, you will:
• Champion a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• As part of a 24x7 network operations, which runs on 12-hour rotational shifts and rotates during weekdays, weekends and during bank statutory holidays, the Infrastructure Support Analyst is expected to monitor, triage and action/escalate network alerts/events.
• Conduct health check and provide reporting and incident communications.
• Attend bridge and troubleshooting calls.
• Work with the help desk to fix user related network issues and open tickets with carrier and vendors for related network incidents.
• The Infrastructure Support Analyst will answer the 24/7 hotline and respond team emails.
• Implement network changes as per provided MOP (Method of Procedure) and implement Firewall Port Requests (FPRs).
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
• Champions a high-performance environment and contributes to an inclusive work environment.


Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:
• Post-secondary education in a technology related field
• Demonstrate technical knowledge or experience with Cisco routers, switches & firewalls.
• Cisco Certifications, CCNA required, CCNP an asset.
• Possess superior problem-solving and decision-making skills to resolve work issues in a dynamic environment.
• Demonstrate a technical understanding of TCP/IP (e.g., routing, switching & security).
• Familiar with the following technical subjects: 1) BGP/OSPF protocols; 2) LAN/WAN technologies; 3) Cisco WiFi; 4) Fortinet Firewalls; 5) F5 Load Balancers; 6) Network Monitoring tools; 7) Aruba/Silver Peak SD-WAN; 8) Zscaler
• Possess a strong customer orientation and a keen ability to learn rapidly.
• Firewall Certifications, Fortinet certifications an asset.
• Load Balancer certifications, F5 certifications an asset.
• Python scripting knowledge or experience an asset.

What's in it for you?
• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

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Infrastructure Support Analyst • Toronto, ON, CA

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