Claims Adjuster (Commercial General Liability)

The Claims Adjuster will adjust claims arising out of the Comprehensive General Liability program handling a high volume of claims.   The Adjuster will communicate directly with claimants and subscribers, providing a high level of customer satisfaction throughout the claims lifecycle.

Responsibilities

Processes claims in a timely, professional and efficient manner including analyzing, investigating and payment on files

Provides instructions to external defense counsel with respect to claims in litigation

Participates in policy coverage and liability discussions

Investigates and evaluates incidents that may lead to claims and provides settlement recommendations

Performs field adjusting as required

Responds to Subscriber inquiries on coverage and policy provisions with respect to status of claims or any other inquires

Establishes good working relationships with Subscribers to ensure excellent customer service and efficient management of claims

Independently manage administrative tasks on assigned claim files, including claim initiation, closure, payment processing, and report preparation. Additionally, support the Manager, Claims in executing these functions for internal stakeholders, Subscribers, and reinsurers

Qualifications

Post-secondary education in a related field

CIP, or working towards with claims specific courses

3+ years of experience as an Adjuster in comprehensive / commercial general liability insurance

Knowledge and understanding of contract and tort laws (claims acts, regulations, policies, etc.)

Superior customer service and communication skills

Organized, detail oriented, demonstrated problem solving abilities

Strong computer skills