Client Outreach Specialist

Kelly is hiring!
We are looking for a motivated and client-focused individual to join our clients team as a Client Outreach Specialist (Tax Services). In this role, you will make outbound calls to past clients, offering them the opportunity to review their tax filings and apply for eligible credits for a fee. You will play a key role in helping clients maximize their tax benefits while delivering a professional and informative customer experience.
Please note: this is a permanent position.
Key Responsibilities:

• Make 60–80 outbound calls per day to past clients to discuss potential tax adjustments.
• Identify missing tax credits and explain the process for applying adjustments.
• Follow a call script and CRM workflow (Zoho) to ensure consistent, accurate client interactions.
• Maintain detailed records of client conversations and outcomes in the CRM system.
• Provide excellent customer service while promoting the value of tax adjustment services.
• Participate in training to learn the CRM, call scripts, and best practices for client engagement.

Requirements:

• Strong communication and interpersonal skills with a professional phone manner.
• Comfortable making high-volume outbound calls (60–80/day).
• Ability to follow scripts and CRM workflows accurately.
• Highly organized with attention to detail and the ability to track client interactions.
• Self-motivated and able to work independently in a remote environment.
• Experience with CRM systems is an asset; training will be provided.
• Must be legally eligible to work in Canada.

What’s in it for you?

• Be a key contributor to customer experience and tax operations
• Work in a structured, supportive environment
• Access to thousands of learning opportunities through myKelly.
• Work in a remote capacity (preference will be given to candidates in the Fraser Valley, West Coast and Lower Mainland areas)
• A pay rate of 20-25/hr depending on experience

Why Kelly®?
As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow and achieve your potential. Helping you find what’s next is what we’re all about. We know what’s going on in the evolving world of work—just ask the nearly 500,000 people we employ each year. Connecting with us means getting the support, guidance and opportunities needed to take your career where you may have never imagined.
About Kelly®
At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best and our employment opportunities span a wide variety of workstyles, skill levels and industries around the world.
Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.