Talent.com
Definity
Representative, Customer ServiceDefinity • Mississauga, ONT, Canada
No longer accepting applications
Representative, Customer Service

Representative, Customer Service

Definity • Mississauga, ONT, Canada
30+ days ago
Salary
CA$45,000.00 yearly
Job type
  • Temporary
Job description
Representative, Customer Service Waterloo, ONT, Canada and 4 more Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.
We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.

The Opportunity

The successful candidate will report into a Team Leader, CCA. You will be responsible for answering incoming inquiries that come through email or phone. We are looking for someone with a positive attitude that will assist our customers and help them until a resolution is reached.

What to Expect

  • Your shift will be scheduled between 8:00AM and 8:00PM EST
  • Respond promptly and professionally to incoming inquiries by telephone, or email
  • Taking ownership of each call, handling it until resolution is reached, which includes follow-up, as necessary to ensure that the actions promised to the caller are completed
  • Establish and maintain good rapport with customers by using positive language and anticipating their needs
  • Gather all necessary information, inputting it accurately into company database
  • Provide the insured with basic information on coverage, and arrange any necessary supplemental services
  • Provide data tracking support and manage spreadsheets

What You Bring

  • Exceptional communication skills, both verbal and written
  • Strong customer service, problem solving and resolution skills
  • Proven ability to multi-task and think on your feet in a fast-paced environment
  • Ability to work independently and in a team environment
  • Strong attention to detail to ensure accuracy of information
  • No insurance industry experience required

*Must be available to work Saturdays and Sundays on a regular basis*

Salary Range: $45,000 - $82,100

Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.

This position is being posted to fill an existing vacancy.

Interested in this role, but don’t meet every requirement? We encourage you to apply! We know from experience that a candidate doesn’t need 100% of the qualifications listed to bring incredible value to our team. We’re actively seeking diverse backgrounds and perspectives to help us make insurance better. At Definity, inclusion, diversity, and equity aren’t just “nice to have” — they’re essential to our success.

What’s in it for you?

  • Hybrid work schedule for most roles
  • Company share ownership program
  • Incentive Program - Eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.
  • Pension and savings programs, with company-matched RRSP contributions
  • Paid volunteer days and company matching on charitable donations
  • Educational resources, tuition assistance, and paid time off to study for exams
  • Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
  • Wellness and recognition programs
  • Discounts on products and services

Go ahead and expect a lot — you deserve it.

It’s better here — but don’t take our word for it. Definity was named by Great Place to Work® as one of the Best Workplaces™ in Canada for women, for youth, and for inclusion.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting accessibility@economical.com.

This role requires successful clearance of background checks (including criminal checks and leadership references).

Create a job alert for this search

Representative, Customer Service • Mississauga, ONT, Canada

Similar jobs

Customer Service and Inside Sales Representative

Daikin ComfortMississauga, Peel Region, CA
Full-time

Take on the role of Customer Service Representative with Daikin Comfort Technologies in Brantford, ON, where you can enhance your sales skills and deliver excellent customer support.This position f... Show more

 • Promoted

Customer Service Representative (Industrial Bearings) - Oakville, Ontario

SchaefflerOakville, Ontario, Canada
Full-time

Schaeffler is a dynamic global technology company and its success has been a result of its entrepreneurial spirit and long history of private ownership.Does that sound interesting to you? As a part... Show more

 • Promoted

Engaging Customer Service Representative for Repair Operations

Mobile Auto Solutions, LLCVaughan, York Region, CA
Full-time

Take on a rewarding customer-facing role as a Customer Service Representative.Elevate client interactions and manage administrative tasks efficiently within the automotive repair sector.This role e... Show more

 • Promoted

Customer Service Representative - Mississauga Office

BestaxcaMississauga
Full-time

Bestax Chartered Accountants | Full time.Bestax Chartered Accountants is a team of dedicated, and qualified public accountants, located at the heart of Dubai, Business Bay and offers numerous servi... Show more

 • Promoted

Customer Care Representative

Domtar CorporationMississauga
Full-time +1

Location: Mississauga, ON, CA, L5T 1K5.Ariva, a wholly owned and operated Domtar business, offers a spectrum of best-in-class solutions to help businesses communicate, collaborate and compete more ... Show more

 • Promoted

Customer Service Representative

University Health NetworkVaughan, York Region, CA
Permanent

Altum Health is a department within the University Health Network with over 300 employees across several sites (Toronto, Cambridge, Barrie, Hamilton, Oakville, Ajax, Mississauga, Vaughan, Brampton,... Show more

 • Promoted

Customer Service Representative with Leadership Growth

Phoenix InternationalStoney Creek
Full-time

Explore a dynamic career as a Customer Service Representative, focused on marketing strategies and client acquisition.This role emphasizes leadership training alongside hands-on marketing experienc... Show more

 • Promoted

Senior Bilingual Customer Service Representative

Product Marketing AllianceMississauga
Full-time

Enhance customer support at Nissan as a Senior Bilingual Customer Service Representative in Mississauga.This full-time hybrid role involves training, resolving escalated issues, and coaching team m... Show more

 • Promoted

Customer Service Representative for Marine Industry

CMP Group Ltd.Vaughan, York Region, CA
Full-time

Join CMP in Vaughan, ON as a Customer Service Representative, where your customer engagement skills will shine in the marine industry.CMP is looking for a dedicated Customer Service Representative ... Show more

 • Promoted

Customer Service Representative - Auto Body (Mississauga-North)

Assured-Automotive-6Mississauga
Full-time

Company: Assured AutomotiveGreat Teams Don’t Happen by AccidentBuilt with Intent.At Assured Automotive, our teams work to provide the elite infrastructure and supportive environment you need to Be ... Show more

 • Promoted

Customer Service Representative in Vaughan Ontario

Lynden IncorporatedVaughan, York Region, CA
Full-time

Lynden Healthcare seeks a detail-oriented Customer Service Representative to join our Vaughan, ON team.Provide essential support and service to our diverse client base while ensuring order accuracy... Show more

 • Promoted

Customer Service Representative Customer Service Mississauga, ON

REYNOLDS & REYNOLDS COMississauga
Full-time

We are looking for a Customer Service Representative.In this role you will serve as the single point of ownership for dealership computer software issues, ensuring issues are resolved in a timely a... Show more

 • Promoted

Customer Service Representative at Schaeffler

Schaeffler Technologies AG & Co. KGOakville
Full-time

Step into a rewarding role as a Customer Service Representative at Schaeffler in Oakville, Ontario, focusing on industrial bearings.Use your experience to deliver exceptional service throughout the... Show more

 • Promoted

Customer Care Representative

DomtarMississauga, Peel Region, CA
Full-time +1

Ariva, a wholly owned and operated Domtar business, offers a spectrum of best-in-class solutions to help businesses communicate, collaborate and compete more effectively.Ariva builds on the rich he... Show more

 • Promoted

Bilingual Customer Service Representative

Beyond Bilingual Inc.Mississauga, Peel region, Canada
Full-time +1

Bilingual Customer Service Representative (Full-Time Permanent).Company: One of Canada’s leading non‑prime consumer lenders and among the country’s fastest-growing financial services organizations.... Show more

 • Promoted

BDC Representative

Humberview GroupBrampton, Peel Region, CA
Full-time

Handle inbound/outbound calls for appointment reminders, campaigns, recalls and internet opportunities.Following up on customer inquiries.Handle database leads and create appointments for the Servi... Show more

 • Promoted

Hybrid Customer Service Representative Mississauga

City of MississaugaMississauga, Peel Region, CA
Temporary

Become a vital part of the City of Mississauga as a Customer Service Representative working in a hybrid model.You will manage permit applications and provide support for the Fibre to the Home proje... Show more

 • Promoted

Philips Bilingual Customer Service Representative

PhilipsMississauga
Full-time

Elevate your customer service career with Philips as a Bilingual Customer Service Administrator in Mississauga.Support healthcare professionals with parts orders and technical inquiries daily.This ... Show more

 • Promoted

Customer Service Representative - Mississauga Office

Bestax Chartered AccountantsMississauga
Full-time

Bestax Chartered Accountants | Full time.Bestax Chartered Accountants is a team of dedicated, and qualified public accountants, located at the heart of Dubai, Business Bay and offers numerous servi... Show more

 • Promoted

Customer Service Representative (Broadband)

Anixter InternationalMississauga, Peel Region, CA
Full-time

Customer Service Representative (Broadband).As a Customer Service Representative on our TVC team, you will provide sales support and respond to customer inquiries by telephone and e‑mail to provide... Show more