Loyalty Program Customer Service Specialist - Bilingual, Remote

Are you a bilingual communicator who thrives in a high-energy environment? We are looking for Bilingual Customer Service Representatives to join a brand-new department within a premier national loyalty program. This role is 100% remote, offering you the chance to support customers across Canada from the comfort of your home.


Salary: $20/hour

Training: 3 weeks (Monday–Friday, 9 AM – 5 PM EST).
Shifts: Rotational shifts scheduled 2 weeks in advance.
Hours of Operation: Monday to Friday (8 AM – 10 PM EST) and Saturday (8 AM – 7 PM EST).
Full-Time: 40 hours per week.

Start Date: February
Contract offer with the possibility of permanency
Remote


Advantages
Why Join Us?

Work from anywhere in Canada – Enjoy the flexibility of a remote role.

Competitive Pay & Growth – $20/hour, with potential increase after 6 months (performance-based)

Bonus Opportunities – Earn additional rewards based on quality, call handling, and performance.

Recognition Program – Earn points and exchange them for gift cards or credits.

Career Advancement – Gain permanent status and unlock opportunities for promotion & training on other programs.

Full Benefits (Upon Permanent Status) – 100% employer-paid health care, EAP, pension plan, paid holidays (including your birthday!), vacation, and additional care days.

Responsibilities
This is a high-volume inbound environment where you will handle 50–60 calls per day (average) While you will support all of Canada, approximately 70% of your interactions will be in French.

Order Management: Place new redemption orders and process replacement orders for damaged or lost items.

Problem Solving: Navigate various internal channels to ensure customer inquiries are routed and resolved correctly.

Account Support: Assist with loyalty point balances, fraud concerns, and site navigation.

Documentation: Maintain accurate records of all customer interactions in the CRM.

Qualifications
What You Need to Succeed:

True Bilingualism (French/English): You are a confident communicator in both languages. Since 70% of our calls are in French, you are ready to support our Francophone members while maintaining strong English skills for our customers across the rest of Canada.

High-Volume Expertise: You enjoy staying busy! If you have experience managing 50–60 calls per day or have worked within a loyalty/rewards program, you will excel here.

Digital Proficiency: You are a "digital native" who can seamlessly navigate MS Teams, Outlook, and Excel while managing specialized CRM and call center software.

Solution-Oriented Mindset: You don’t just take orders; you solve puzzles. Whether it’s placing new orders or coordinating replacements, you take pride in getting it right the first time.

Growth Mindset: You are open to coaching and eager to use feedback to level up your career toward permanent status.

Technical Readiness: You have a reliable personal PC/laptop available for use during your first week of onboarding and training.

To ensure seamless service, a high-speed, hard-wired (Ethernet) internet connection is required (Wi-Fi is not permitted for this role).

Summary
This is more than just a job—it’s an opportunity to grow, help others, and be part of an amazing team, all while enjoying the benefits of working as a Loyalty Agent helping customers with their redemptions. This role interest you? Apply or send me your resume at melissa.banduenga@randstad.ca



Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.