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Manager, AI Enablement Operations
Manager, AI Enablement OperationsEQ Bank • Toronto, Ontario, Canada
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Manager, AI Enablement Operations

Manager, AI Enablement Operations

EQ Bank • Toronto, Ontario, Canada
30+ days ago
Job type
  • Full-time
  • Permanent
Job description
Join a Challenger

Being a traditional bank just isnt our thing so we challenge ourselves to get creative in providing innovative banking solutions for Canadians.

How do we get there With a talented team of inquisitive and agile challengers that break through the status quo. So if youre passionate about redefining the future of bankingwhile having funthis could be your next big opportunity.

Our company continues to grow and today we serve more than 780000 customers acrossCanadathrough Equitable BankCanadasChallenger Bank and have been around for more than 50 years. Equitable Banks wholly-owned subsidiary Concentra Bank supports credit unions acrossCanadathat serve more than six million members. Together we have over$138 billionin combined assets under management and administration with a clear mandate to drive change in Canadian banking to enrich peoples customers have named our EQ Bank digital platform () one of the top banks in Canada on the Forbes Worlds Best Banks list since 2021.

The Work

The Manager AI Enablement Operationsis responsible forrunning the operational engine of the banks AI program. This role ensures that AI platforms training communications and adoption programs work in practice not just on paper.
The role sits within the AI Centre of Enablement (AICoE) and acts as the execution layer between AI strategy governance and the business. While senior leadership sets direction and risk posture this role ensures the organisation canactually useAI day to day.
This includes owning the AI Champions program AI training pathways enterprise AI communications and the operational enablement of platforms such as M365 Copilot and Microsoft Foundry.

The Core Responsibilities!

    • 1. AI Champions and Adoption Programs
    • Own the AI Champions operating model onboarding cadence and engagement
    • Maintain playbooks expectations and communication channels for Champions
    • Ensure Champions are actively driving AI usage within their business units

      • 2. AI Training and Capability Enablement
    • Own the White Blue and Black Belt AI pathways
    • Build and manage certifications completion tracking and reporting
    • Coordinate training content learning sessions and follow-up communications
    • Partner with HR and the AICoEto embed AI capability into the workforce

      • 3. AI Communications and Enablement Content
    • Run all AICoEcommunications channels including updatesshowcases and announcements
    • Build andmaintainexecutive leadership and enterprise AI presentation decks
    • Ensure employees understand what AI tools are available how to use them and what is approved

      • 4. AI Platform Enablement and Administration
    • Act as the operational owner for M365 Copilot and Microsoft Foundry enablement
    • Coordinate withCloudOps Security GitHub and Microsoft on:
    • Licensing and access
    • Platform readiness
    • Changes issues and escalations
    • Ensure AI platforms are usable supported and aligned to governance requirements

      • 5. Adoption Engagement and Readiness Tracking
    • Track training completion Champions activity tool usage and engagement
    • Maintain dashboards and operational reporting for the AICoE
    • Identifyadoption gaps and work with leaders to close them

      • What success looks like
    • AI Champions are active and visible in every business unit
    • Employees move through clear AI learning pathways
    • Copilot and Foundry access iswell managedand predictable
    • AI communications are regular clear and trusted
    • Leadership is not pulled into day-to-day enablement or platform issues

Lets Talk About You!

    • Experience and Profile
    • Strong program or operations leadership experience in technology digital or enterprise platforms
    • Comfortable working across IT Security Data HR and business teams
    • Experience running enterprise enablement adoption or platform rollout programs
    • Highly organized execution-focused and able to keep multiple workstreams moving
    • Able to translate strategy into operational delivery

      • Education and Experience
    • Bachelors degree in business communications information systems or related field
    • Minimum 7 years of experience in enablement platform operations transformation or related domains
    • Experience in financial services or similar regulated environment is an asset
    • Exposure to AI productivity tooling and value frameworks preferred
What we offer For full-time permanent roles
Competitive discretionary bonus
Market leading RRSP match program
Medical dental vision life and disability benefits
Employee Share Purchase Plan
Maternity/Parental top-up while you care for your little one
Generous vacation policy and personal days
Virtual events to connect with your fellow colleagues
Professional development and comprehensive Career Development program
A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience

The incumbent will be working hybrid and in office time will be spent working from Equitable Banks additional office space located at 2200-25 Ontario Street Toronto ON.
Equitable Bank is deeply committed to inclusion. Our organization is stronger and our employees thrive when we honour and celebrate everyones diverse experiences and tandem with that commitment we support and encourage our staff to grow not just in their career path but personally as well.

We commit to providing a barrier-free recruitment process and work environment for all applicants. Please let us know of any accommodations needed so that you can bring your best self to the application process and candidates considered for hire must successfully pass a criminal background check and credit check to qualify for hire. While we appreciate your interest in applying an Equitable recruiter will only contact leading candidates whose skills and qualifications closely match the requirements of the position.
We cant wait to get to know you!

Required Experience:

Manager


Key Skills
Six Sigma,Lean,Management Experience,Process Improvement,Microsoft Outlook,Analysis Skills,Warehouse Management System,Operations Management,Kaizen,Leadership Experience,Supervising Experience,Retail Management
Employment Type : Full-Time
Experience: years
Vacancy: 1
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Manager, AI Enablement Operations • Toronto, Ontario, Canada

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