Manager-Process Owner Payments Processing & Operations Centre (PPOC)

Job Description

WHAT IS THE OPPORTUNITY?

The Manager, Payments Processing & Operations Center Process Owner, supports the day-to-day execution of payments activities related to wire processing fulfillment and investigations as part of RBC’s Payments and Trades Operations (PTO). The objective of the Process Owner is to optimize and reimagine the work managed within PPOC by eliminating, simplifying, standardizing, and automating payments processes. The role is responsible for the design and maintenance of payments process flows while enhancing efficiency, identifying productivity opportunities, and reducing risk. They enable transformational changes over multi-year time horizons through the implementation of next generation optimization and automation technologies, artificial intelligence, advanced reporting and analytics. Success is delivering transformational changes that achieve measurable improvements in both process efficiency, operator productivity, operational risk reduction, as well as client and employee satisfaction.

WHAT WILL YOU DO?

• Perform full analysis and execution of process reviews (detailed data-based analysis, root cause identification, process mapping, controls identification, gap analysis, recommendations, implementation, documentation) to eliminate unnecessary steps and improve overall performance of PPOC payments related processes.

• Identify opportunities for efficiencies, including optimization and transformation through more effective use of intelligent automation and AI/ML-driven process improvement

• Anticipate operational risks and issues designing and documenting internal controls to mitigate risks identified through process reviews ensuring timely resolution

• Collaborate on User Acceptance Testing (UAT) while partnering with PPOC leadership to influence external processes and operator behaviors that impact efficiency

• Act as subject matter expert in the development of training as necessary to support business, IT, and operational partners when processes are enhanced or introduced

• Plan, direct and coordinate activities in assigned projects to ensure project goals or objectives are accomplished within approved time frame, scope and budget

• Lead and drive end-to-end business transformation initiatives, owning the full transformation lifecycle from strategy through to execution.

WHAT DO YOU NEED TO SUCCEED?

Must have:

• Strong financial industry knowledge with experience in wires and payments operations and related digital technologies

• 2-3 years’ experience with end-to-end (E2E) process design, gap analysis, process mapping, documentation, remediation and optimization

• Solid knowledge of implementing Controls and Risk assessment frameworks

• Project management and planning skills with the ability to foster effective collaboration and interaction across multiple groups and disciplines

• Proven success in leading transformational initiatives, driving measurable improvements through effective change management strategies and tactics.

• Excellent verbal and written communication skills, including the ability to stakeholder complex issues, balancing strategic thinking and tactical skills

• A strong technical ability with PowerPoint, Word and Excel – knowledge of BESS and RFX applications an asset

Nice to Have

• Expertise in Lean Six Sigma, BPM, Kaizen or similar process improvement and metrics driven methodologies.

• Bachelor’s degree, or equivalent experience, in industrial engineering, Business Administration, Finance, Technology or a related field.

• Keen interest in technology as an enabler to operations, with experience in integrating intelligent Automation, AI/ML-driven process improvement or workflow orchestration tools

• Strong analytical and Data skills to support the analysis of opportunities and to understand the full impacts of end-to-end business processes.

WHAT’S IN IT FOR YOU?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

• Leaders who support your development through coaching and managing opportunities

• Ability to make a difference and lasting impact

• Work in a dynamic, collaborative, progressive, and high-performing team

• A world-class training program in financial services

• Flexible work/life balance options

• Opportunities to do challenging work

Job Skills

Client Counseling, Critical Thinking, Customer Relationship Management (CRM), Decision Making, Group Problem Solving, Long Term Planning, Organizational Change Management, Results-Oriented, Solutions Development

Additional Job Details

Address:

180 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-04-21

Application Deadline:

2026-06-05

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.