Are you passionate about the perfect brew or espresso machines? Our client in the specialty coffee distributor business is looking for a high-energy Coffee Customer Service Representative to work in both their in-person showroom and providing customer service for online clients (phone calls/webchat). If you thrive in a fast-paced environment and love building genuine relationships with clients, this could be the role for you.
Customer Support: Handle incoming inquiries via phone and email, providing expert advice on brewing equipment and coffee blends.
Retail Showroom: Greet walk-in customers in the showroom, demo coffee machines, and create a welcoming, informative experience.
Order Management: Accurately process orders through the system ensuring timely deliver and 100% customer satisfaction.
Problem Solving: Resolve shipping discrepancies and equipment concerns with empathy and efficiency.
Product Expertise: Become a "Coffee Pro" - Understanding the nuances of the equipment and roasts to best assist the customer.
Support other departments when needed during busy times—you're a team player.
Coffee Customer Service Representative • Milton, ON, ca
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