Bilingual Contact Center Representative, Canadian Banking, Easyline

Description

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Department Overview

Supportingandhelpingis at the heart of everythingwe doatourcontactcentres,andwe’reproud of the value that we can deliver24-hoursa day,7-daysa week for more than 27millionTDcustomers. Alongside caring colleagues and supportive leaders,you’llhave opportunities to grow andmake a meaningful difference to our customers,ourcommunitiesandourbusiness.

Job Details

WhatYou’llDo

As the voice of TD,you’llbe passionate aboutunderstandingour customers.Whetheryou’reassistingin-boundcustomerswith accountinquiries orresolving an issue byrecommending a TD product or service,you’llhelp us offerpersonalizedsupport to ourcustomerswhenever they need it.You’llconsistentlydeliver legendary customer service bymaking it easy, creating value, and delivering trusted advice to our customers.

As a valued member of our Contact Centre Team, you will:

• Make people’s day:strive to deliver anexceptionalcustomer serviceexperienceby offeringfriendlysupport through your knowledge of TD products,servicesand solutions.

• Solve problems efficiently:resolve customer inquiries at the first point of contact by asking questions and responding with empathy to their concerns.

• Achieve your goals:consistently reach performanceobjectives, includingcustomer experience survey results, adviceandquality goals, compliance regulations,and productivity targets.

• Never stop learning:activelyparticipatein ongoing training and coaching supportto helpyoucontinue togrow anddevelopinyourrole.

Job Requirements

What You Need to Succeed

We’reproud to work with a group of diverse colleagues. If you have relevantexperiencethatisn’tmentioned below, tell us about it in your resume or cover letter.

• High School Diploma or equivalent

• Bilingual (French & English)

• Exceptional listening skills and a curiosity to help customers meet their needs and resolve concerns. (Preference given to those with experience in financial or service industries.)

• Ability tomultitask and navigate through computer systems,applications, and multiple screenswith speed andaccuracywhile balancing performance to meet a variety of metrics.

• Digital literacy across a broad range of devices (e.g., smartphones, tablets, laptops, headsets, etc.).

• Flexibility, resiliency, and a positive attitude when responding to challenging situations.

• Ability to workbothindependentlyand aspart of a team.

• Integritywhen managing sensitive customer information in alignment withRegulatory and Compliance guidelines related to servicing and sales practices.

Language Requirement

This position requiresproficiencyin a language other than French to support customers, employees or marketslocatedoutside the province of Quebec or whorequireservices in a language other than French.

Additional Information

We’redelighted thatyou’reconsidering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan,we’recommitted to providing the support our colleagues need to thrive both at work and at home.

ColleagueDevelopment

Ifyou’reinterested in a specific career path orarelookingtobuildcertain skills, wewant to help you succeed.You’llhave regular career, development, and performance conversations with your manager, as well as access to an online learning platform and avariety of mentoring programs to help you unlock future opportunities.Whether you have a passionforhelping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organizationat TD– and we’re committed to helping you identify opportunities that support your goals.

Training & Onboarding

We will provide in-person training and onboarding sessions to ensure thatyou’ve goteverything you need to succeed in your new role.

InterviewProcess

We’llreach out to candidates of interest to schedule an interview.Wedo our bestto communicate outcomes to allapplicantsbyemail or phone call.

Company Overview

Our Values

At TDwe'reguided byourpurposeisto enrich the lives of our customers,communitiesand colleagues, andshare a set of valuesthat shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering acolleagueexperience grounded in Impact,Growthand a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture.

Making Your Well-being a Priority
A caring and supportive culture that promotescolleague well-being iscoreto who we are. At TD, we focus on total well-being with extensive programs to help colleagues assess, manage, and improve their well-being across four core pillars — physical, financial,socialand mental/emotional. In addition, we champion a safe,inclusiveand supportive work environment to help colleagues feel a sense ofbelonging,andsupported in their personal and professional growth. Through our focus on total well-being, we know that we can help our colleagues thrive, contribute to our culture of care, and support better business outcomes…because when colleagues feel their best,they'remore likely todotheir best.

OurTotal Rewards Package

Our Total Rewards package reflects the investment we make in our colleagues to helpthem,and their families achieve theirwell-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits including medical, dental, vision & mental health coverage, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

How We Work

At TD, we believe in-personconnectionsfuel collaboration and collective creativity. Our workplace experience empowers colleagues to dogreat workside-by-side at TD locations, while offering flexibility to work remotely where it makes sense for the work and team. Our teams work in one of three workplace models:hybrid,onsiteandprimarilyremote. Wherever our colleagues are working,they’llalways have access to the TD community and experience our culture of care.

WhoWeAre

TD isone oftheworld's leading global financial institutions and isthe fifthlargest bank in North America by branches.Every day,wedeliver legendary customer experiences to over 27millionhouseholds and businesses in Canada, the United States and around the world.More than95,000 TDcolleaguesbring their skills,talent,and creativity to the Bank, those we serve,and the economies we support. We are guided by our vision to Be the Better Bank and our purposetoenrich the lives of our customers,communitiesandcolleagues.As we build our business and deliver on our strategy, we are innovating to enhance the customerexperience and build capabilities to shape the future of banking.Whetheryou’vegotyears of banking experience orarejuststarting your career in financial services, wecanhelp you realize your potential.Through regular leadership anddevelopmentconversations tomentorship and training programs,we’rehere to support you towards your goals. As an organization, we keep growing – andso will you.

Inclusiveness

Our Commitment to Diversity, Equity, and Inclusion

At TD,we’recommitted to fostering an environment where all colleagues are encouraged to bring theirauthenticselvesto work, experienceequitableopportunities,and feel respected and supported.We’rededicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve.

How We're Helping Make an Impact in Communities

TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future. That’swhy we launched the TD Ready Commitment in 2018, now a multi-year North American initiative. Under the TD Ready Commitment, we are targeting a total of$1 billionby 2030 incommunitygiving four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health.It’sour goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities.

Accommodation

Your accessibility is important to us. Please let us know ifyou’dlike accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you canparticipatethroughout the interview process.

We look forward tohearing from you!

National Occupation Classification (NOC) Code

14201 – Banking, insurance and other financial clerks (NOC)

#LI-NACO

#IN-NACO

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Maîtrise d’une langue autre que le français pour offrir du soutien ou traiter avec les clients qui ont besoin de services et de soutien dans une langue autre que le français.