Overview
Director, Client Services – GTA
Location: Greater Toronto Area (Hybrid)
Schedule: Monday to Friday
Salary: $100,000 to $120,000
We are actively hiring for this position
About Match Retail
Match Retail is a leading provider of sales execution, merchandising, and brand activation services for tier one brands across Canada. We partner with our clients to deliver measurable results through strong field execution, data-driven insights, and exceptional client service. Our teams operate nationwide, supporting programs that drive growth, visibility, and performance at retail.
About the Role
The Director of Client Services is a senior leadership role responsible for overseeing key client relationships, driving program success, and ensuring exceptional service delivery across multiple programs. This role acts as a strategic partner to clients, internal stakeholders, and field leadership, ensuring alignment between client objectives, execution strategy, and operational delivery.
The ideal candidate is a strong people-leader with deep experience in client management, retail programs, and cross-functional collaboration.
Key Responsibilities
Qualifications & Experience
Why Join Match Retail?
Interview Process
Our recruitment process is structured and transparent, with candidates assessed consistently against role-related criteria.
Step 1: Qualified candidates complete an initial phone or virtual interview with a Talent Acquisition Specialist.
Step 2: Shortlisted candidates participate in a phone or virtual interview with the Hiring Manager.
Step 3: Selected candidates attend an in-person or virtual interview with the Hiring Manager and relevant team members.
Step 4: Final candidates participate in an in-person or virtual interview with the client.
AI Disclosure
We use AI-assisted tools to help screen resumes for key skills and minimum requirements relevant to the role. All results are reviewed by our hiring team to ensure thoughtful and balanced decision making.
Match Retail is an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive environment for all.
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