Technology Program Manager

Job Description

What is the Opportunity?The position is responsible for the planning and successful delivery of a mission-critical credit card product launch initiative—a complex, multi-departmental program with substantial interdependencies spanning product development, data architecture, regulatory compliance, marketing, operations, and technology infrastructure. Leading a matrixed team of data engineers, analysts, compliance specialists, and operational stakeholders, you will establish enterprise-wide governance structures and delivery frameworks to coordinate complex data requirements across multiple systems and business units. Success will be measured by on-time, on-budget delivery that meets quality, data integrity, and regulatory requirements while minimizing operational and reputational risk.Join our expanding Toronto team and take on a pivotal role driving our top business priorities. You'll have the opportunity to lead strategic initiatives that shape our growth trajectory, with meaningful exposure to high-impact projects and clear pathways for professional advancement.What Will You Do?

• Lead enterprise data strategy & integration: Manage complex data flows, mapping requirements across cardholder databases, transaction systems, fraud detection platforms, and analytics frameworks; ensure data consistency, security, and compliance across all integrated systems

• Direct end-to-end program delivery: Independently manage the credit card launch from concept through go-live, coordinating design, build, testing, deployment, and hypercare phases across technology, operations, and business functions

• Manage critical interdependencies: Identify, track, and resolve cross-functional dependencies between data provisioning, systems integration, regulatory approvals, and operational readiness; develop mitigation strategies for data-related bottlenecks

• Establish governance & controls: Design comprehensive program governance, including steering committees, data governance councils, change control processes, and risk escalation protocols aligned with enterprise standards

• Drive data requirements management: Work with subject matter experts to capture, validate, and manage complex data specifications; coordinate data quality assurance, testing protocols, and legacy system migration planning

• Manage complex budgets & resources: Monitor multi-million-dollar program budgets, coordinate cross-functional resource allocation, and manage vendor/third-party relationships for data services and technology partners

• Perform advanced risk management: Conduct rigorous data risk assessments, identify integration failure points, regulatory gaps, and operational vulnerabilities; develop contingency plans addressing data integrity, security, and compliance risks

• Provide executive visibility: Create sophisticated reporting dashboards, executive briefing decks, and stakeholder communications that translate complex technical and data challenges into clear business impact narratives

• Lead through influence: Interface with C-suite executives, regulators, and external partners; manage stakeholder expectations and drive alignment across competing priorities

• Champion best practices: Apply agile and waterfall methodologies as appropriate; mentor teams on data governance, project management discipline, and operational excellence

What Do You Need to Succeed?Must Haves:

• Minimum 7 years' experience managing complex, multi-phase programs with cross-functional dependencies; demonstrated success leading initiatives with 50+ team members across multiple departments

• Minimum 3 years' experience managing technology/data integration projects involving system interconnectivity, data architecture, or platform launches

• Proven expertise in data requirements management, data governance frameworks, and managing complex data integration challenges in regulated environments

• Advanced proficiency with MS Project, PowerPoint, SQL or data visualization tools (Tableau, Power BI); ability to create sophisticated project plans, data flow diagrams, and technical documentation

• Expert-level financial and stakeholder management skills; experience presenting to executive leadership and regulatory bodies

• Exceptional analytical capabilities with demonstrated ability to synthesize complex data requirements and communicate technical interdependencies to non-technical audiences

Nice to Haves:

• 3+ years' experience in financial services, banking, or payments with knowledge of card products, regulatory frameworks (GLBA, PCI-DSS, GDPR), and financial system architecture

• Experience with data warehousing, API management, or cloud-based data platform migrations

• Familiarity with credit card processing systems, fraud detection platforms, or financial transaction networks

• Experience managing multi-vendor technology integrations or outsourced data services

• Agile Scrum Master or SAFe Program Consultant certification

What’s in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

• Leaders who support your development through coaching and managing opportunities

• Ability to make a difference and lasting impact

• Work in a dynamic, collaborative, progressive, and high-performing team

• A world-class training program in financial services

• Flexible work/life balance options

• Opportunities to do challenging work

• Opportunities to take on progressively greater accountabilities

• Opportunities to build close relationships with clients

#LI-POST#TECHPJJob SkillsAdaptability, Budgeting, Business Oriented, Decision Making, Long Term Planning, Resource Management, Results-Oriented, Team Management, Time Management, Waterfall ModelAdditional Job Details

Address:

180 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-06-16

Application Deadline:

2026-07-25Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date aboveOur Employment OpportunitiesAt RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

Join our Talent Community

Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.

Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.