Control Management Manager, Deloitte Global Technology

Job Type: Permanent
Work Model: Hybrid
Reference code: 130144
Primary Location: Toronto, ON
All Available Locations: Toronto, ON; Halifax, NS; Ottawa, ON; Saint John, NB

Our Purpose

At Deloitte, our Purpose is to make an impact that matters. We exist to inspire and help our people, organizations, communities, and countries to thrive by building a better future. Our work underpins a prosperous society where people can find meaning and opportunity. It builds consumer and business confidence, empowers organizations to find imaginative ways of deploying capital, enables fair, trusted, and functioning social and economic institutions, and allows our friends, families, and communities to enjoy the quality of life that comes with a sustainable future. And as the largest 100% Canadian-owned and operated professional services firm in our country, we are proud to work alongside our clients to make a positive impact for all Canadians.

By living our Purpose, we will make an impact that matters.

• Have many careers in one Firm.
• Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.
• Learn from deep subject matter experts through mentoring and on the job coaching

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Deloitte Global is the engine of the Deloitte network. Our professionals reach across disciplines and borders to develop and lead global initiatives. We deliver strategic programs and services that unite our organization.

What will your typical day look like?

This role is within the Technology Control Management Team and reports to the Control Management Team Leader. You will operate within a dedicated team to deliver technology and cyber security control processes using integrated risk management tools (extensively ServiceNow), supporting the definition and delivery of controls across Deloitte Technology. This includes management of a control library and control assessment processes for other teams conducting control testing and assessments.

As part of your role, you will:

• Support IT organizational maturity development of controls leveraging global standards, Maturity Assessment, and Compliance activities.
• Develop control management elements, including automation of test and assessment processes, to increase validation of controls across Deloitte Technology.
• Utilize GRC platforms (ServiceNow Integrated Risk Management) functionality to deliver control management and assist teams in developing and populating their controls to support their risk and control processes.
• Work within and support IT Risk Management processes within a 3 Lines Model by participating in assessments when required.Offer ongoing support and assistance to Member Firms or Deloitte Technology Service Lines as they progress on their action plans.
• Collaborate with MF Services Leaders to develop and manage relationships with Member Firms.
• Prepare reports for presenting results to Deloitte Technology leaders, Member Firms, and relevant stakeholders, including Global Risk Leaders, Executive, and Board.

About the team

Deloitte Technology works at the forefront of technology development and processes to support and protect Deloitte around the world. In this truly global environment, we operate not in "what is" but rather "what can be" to help Deloitte deliver and connect with its clients, its communities, and one another in ways not previously conceived.

Enough about us, let’s talk about you

Do you possess the following?

• Experience in IT and cyber control testing and risk assessments using GRC platform (ServiceNow or similar).
• Proven ability to develop controls using any GRC platform or integrated risk management tools (ServiceNow IRM or similar).
• An understanding of principles around frameworks such as CMMI, COBIT, ITIL, PMI, Prince2, ISO27001, and cybersecurity.
• A strong understanding of system development life cycle concepts, with CMMI knowledge being an asset.
• IT Operations and Service Management experience with a strong understanding of ITIL or MOF frameworks (ITIL certification is an asset).
• Diplomatic and persuasive abilities to handle difficult conversations and confidently manage senior stakeholders.
• Good understanding of workflow and scripting in GRC platform (ServiceNow IRM or similar) deployments.
• Knowledge of current Deloitte security policies and technology standards.
• Relevant industry certifications, such as CISSP, CISA, CISM, and CRISC.
• Experience managing virtual teams across multiple time zones.
• Ability to build key relationships across the GTS function and member firm network with excellent relationship management skills.
• Ability to manipulate complex data and application development experience.

Total Rewards

The salary range for this position is $85,000 - $156,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.

Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. On top of our regular paid vacation days, some examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, firm-wide closures known as "Deloitte Days", dedicated days of for learning (known as Development and Innovation Days), flexible work arrangements and a hybrid work structure.

Our promise to our people: Deloitte is where potential comes to life.

Be yourself, and more.

We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.

You shape how we make impact.

Diverse perspectives and life experiences make us better. Whoever you are and wherever you’re from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute.

Be the leader you want to be

Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.

Have as many careers as you want.

We are uniquely able to offer you new challenges and roles – and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors.

The next step is yours

At Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan, Reconciliation Action Plan and the BlackNorth Initiative.

We encourage you to connect with us at accessiblecareers@deloitte.ca if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations) or indigenouscareers@deloitte.ca for any questions relating to careers for Indigenous peoples at Deloitte (First Nations, Inuit, Métis).

By applying to this job you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.

Deloitte Canada has 20 offices with representation across most of the country. We acknowledge that Deloitte offices stand on traditional, treaty, and unceded territories in what is now known as Canada. We recognize that Indigenous Peoples have been the caretakers of this land since time immemorial, nurturing its resources and preserving its natural beauty. We acknowledge this land is still home to many First Nations, Inuit, and Métis Peoples, who continue to maintain their deep connection to the land and its sacred teachings. We humbly acknowledge that we are all Treaty people, and we commit to fostering a relationship of respect, collaboration, and stewardship with Indigenous communities in our shared goal of reconciliation and environmental sustainability.