Premium Services Manager

Job Listing: Premium Services Manager

At Sodexo Live!, we take pride in crafting exceptional events at the most prestigious venues on the planet and creating lasting memories for fans, visitors, guests and team members. Working with Sodexo Live! is more than a job; it's a chance to be part of something greater. Here, you'll build a career where 'everyday' is anything but normal.

Our experiences are unique, and so are our people. Bring your personality, your background and your desire to delight others. In return, we'll give you all you need to thrive. After giving it all, you'll return home knowing that you've played your part in creating a truly unforgettable moment.

Location: We are seeking an experienced Premium Services Manager for the BC Place Stadium.

Sodexo Live! is the Official Supplier of Food and Beverage Services to BC Place Stadium. BC Place is a multi-purpose stadium in Vancouver, British Columbia, Canada. Located at the north side of False Creek, it is owned and operated by the BC Pavilion Corporation, a Crown corporation of the province. Home to BC Lions, Vancouver White Caps, Concerts and Live events, the facility hosts welcomes hundreds of thousands of fans each year, while generating significant economic activity for the Province.

Job Overview:

The Premium Services Manager is directly responsible for the preparation, set up, service, break- down and clean up of all contracted functions and catered group events within our newly renovated catering spaces and field events. The PSM will strive to elevate service and quality through market research and setting standards throughout the Catering department.

This position provides supervision, leadership and direction to Catering staff in both front and back of house. They are responsible for ensuring that events are executed smoothly and in accordance with guest and client specifications, to include linens, décor, set up, menu and all aspects of service.

Essential Responsibilities:

• Maximize customer satisfaction by coordinating catering functions in accordance with Sodexo Live! standards, guest expectations and specifications as per Banquet Event Orders and catering contracts.
• Strive to create a elevated brand identity through the food & beverage program
• Responsible for inventory, care, handling and storage of all catering hardware, linens and serving supplies as necessary for catering setup and event service.
• Create memorable and unique dining experiences within the stadium
• Monitor and control productivity and payroll on a daily basis to ensure budgets and goals are consistently achieved.
• Work with Beverage Manager to create unique beverage program and custom cocktails for catering events
• Ensure proper service of alcoholic beverages (beer, wine and liquor) at catered events, including control and security of beverage inventory and cash, service only to legal age guests and control of over service to guests.
• Complete reports, closing checklist and pull sheets.
• Complete a walk-through of all areas at the end of each shift. Check and lock all food and beverage areas.

Qualifications/Skills:

• Bachelor's degree and/or appropriate combination of education and work experience to facilitate on-the-job effectiveness.
• 4 years of previous Banquet Management experience in a large-scale hotel or high-quality convention center.
• Ability and willingness to work a variety of shifts and be available as business demands require.
• Exceptional computer skills and familiarity with property management systems such as a Momentus.
• Proven ability to work effectively with all levels of staff and management; Ability to promote and participate in team environment concepts.
• Must have unwavering and exceptional service delivery standards.
• Self-starter who can work independently and on several tasks/projects simultaneously, and who can contribute to functional areas of the business outside of the finance area.
• Ability to communicate effectively both orally and in writing.
• Initiative in identifying and resolving problems timely and effectively.

Other Requirements:

• Able to work effectively and safely while subject to wet floors, temperature extremes and excessive noise; must be able to lift up to 50 pounds in weight; must be able to maneuver in an often tightly-quartered environment.
• Hours may be extended or irregular to include nights, weekends and holidays.

Thank you for expressing interest in employment with Sodexo Live!. While only those candidates considered for this position will be contacted, your resume will remain on file for 90 days.

Sodexo Live! is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, genetic information, status as a protected veteran or status as a qualified individual with a disability, or any other characteristic protected by applicable Federal, State or Local law.