Talent.com
S.i. Systems
Trenton, Ontario - Help Desk Specialist to support Aircraft Maintenance for a Defence based clientS.i. Systems • Ottawa
Trenton, Ontario - Help Desk Specialist to support Aircraft Maintenance for a Defence based client

Trenton, Ontario - Help Desk Specialist to support Aircraft Maintenance for a Defence based client

S.i. Systems • Ottawa
30+ days ago
Job type
  • Full-time
Job description

On behalf of our GoC Defence client, S.i. Systems is searching for ERP Help Desk Specialist (DRMIS Field Service Representative) to deliver embedded, front-line SAP/DRMIS support for aircraft maintenance organizations. Provides application and operational support services to the RCAF in support of DRMIS and SAP-based solutions. Responsible for incident management, business requirements development, reporting, documentation, and stakeholder communications in accordance with DND and RCAF procedures.

*On Site in Trenton*

Responsibilities

  • Create, manage, and track Incident Reports (IRs) and Service Requests using SAP Solution Manager (SolMan).
  • Provide Level 2 support including incident analysis, triage, coordination of resolution, and lifecycle validation.
  • Develop business requirements and supporting documentation for incidents and enhancements.
  • Communicate incident status and resolutions to RCAF clientele.
  • Analyze incident trends, report findings to the Technical Authority, and maintain tracking tools.
  • Provide data analysis, reporting, and requirements management using IBM DOORS; coach team members on tool usage.
  • Produce required deliverables and prepare monthly status reports.
  • Maintain version-controlled documentation libraries and comply with DND/RCAF QMS procedures.

Must Have Criteria:

  • Secret Level Federal Clearance
  • Minimum 10 years of experience providing Help Desk / Application Support services in an enterprise environment.
  • Minimum 5 years of experience performing Level 2 support for SAP-based solutions.
  • Demonstrated experience using SAP Solution Manager (SolMan) for incident and service request management.
  • Demonstrated experience in incident analysis, triage, and lifecycle management.
  • Experience producing professional documentation, reports, and status updates.
  • Ability to work in accordance with established DND or government-standard procedures.

Nice to Haves:

  • Experience supporting DRMIS within the Department of National Defence or RCAF environment.
  • 3+ years of hands-on experience with IBM DOORS for requirements management, reporting, and analysis.
  • Experience developing business requirements and supporting artifacts within SAP or enterprise systems.
  • Experience performing trend analysis and providing recommendations to a Technical Authority.
  • Experience coaching or training team members on tools, processes, or systems.
  • Experience supporting SAP modules related to maintenance or logistics (e.g., Plant Maintenance).


Create a job alert for this search

Trenton, Ontario - Help Desk Specialist to support Aircraft Maintenance for a Defence based client • Ottawa

Similar jobs

Paid Panel Immediate Start. Full-Time / Part-Time. Help Desk Support Welcome

AFG IncGatineau, Canada
Full-time +1

ApexFocusGroup collaborates with research firms, universities, and trusted brands to gather genuine consumer insights.We help connect everyday people with flexible full-time or part-time remote mar... Show more

 • Promoted

Andaz Front Desk Host

Hyatt Hotels Corporationottawa, on, Canada
Full-time

We have an exciting opportunity within our Front Office as a Front Desk Host.We are excited to share that Andaz Ottawa has an opportunity for people who love helping people.The primary purpose of t... Show more

 • Promoted

Help Desk Specialist

AkkodisOttawa
Full-time

Must be available to work onsite in Ottawa.Only candidates who hold an active Secret Clearance will be considered.Must have 5+ years of Help Desk experience.Successful candidates will be providing ... Show more

 • Promoted

Intermediate Help Desk Specialist (SAP)

BevertecOutaouais
Full-time

Job Title: Intermediate Help Desk Specialist.Secret clearance (Level II) required.College diploma or certificate in Engineering, Science, Information Technology, or a related discipline.Equivalent ... Show more

 • Promoted

Maintenance Program and Reliability Specialist

PALOttawa, ON, CA
Full-time

Airbus Defence and Space and PAL Aerospace, is proud to support Canada’s Fixed Wing Search and Rescue (FWSAR) program.Our mission is to keep Canada’s CC295 Kingfisher fleet mission‑ready to save li... Show more

 • Promoted

Client It Support Specialist – Help Desk - C$33.8 - C$40.8 An Hour

Community Employment ServiceOttawa, Canada
Full-time

Seeking an IT Support Technician to provide client support for information systems, manage backups, and communicate with clients.Requires a degree in computer science and strong problem-solving ski... Show more

 • Promoted

Fullscript Support Enablement Specialist Role

FullscriptOttawa
Full-time

Drive excellence in customer support as a Support Enablement Specialist at Fullscript.Focus on developing comprehensive training materials in a flexible remote-first atmosphere.Considering applican... Show more

 • Promoted

User Terminal System Specialist

Telesat CorporationOttawa, Canada
Full-time

Telesat (Nasdaq and TSX: TSAT) is a leading global satellite operator, providing reliable and secure satellite-delivered communications solutions worldwide to broadcast, telecommunications, corpora... Show more

 • Promoted

User Terminal System Specialist

TelesatOttawa, Canada
Full-time

Telesat (Nasdaq and TSX: TSAT) is a leading global satellite operator, providing reliable and secure satellite-delivered communications solutions worldwide to broadcast, telecommunications, corpora... Show more

 • Promoted

Operations Specialist

brobstongroup.com - JobboardOttawa, ON, CA
Full-time

The Operations Specialist is a store-based role focused on delivering exceptional client service while supporting point-of-sale, cash management, order fulfillment and logistics.The role balances c... Show more

 • Promoted

Flying Squadron Functional Support (Multiple Opportunities)

The Intellekt Group, LLCOttawa
Full-time +1

Flying Squadron Functional Support (Multiple Opportunities).Reports to: Site Lead / Program Manager.Department: AMC Flying Squadron Functional Support.Location: CONUS AMC Squadron Locations.FLSA: F... Show more

 • Promoted

Service Desk Analyst: Frontline IT Support & Troubleshooting

ArsenaultOttawa, ON, CA
Full-time

A technology solutions provider in Ottawa is looking for a Service Desk Analyst to enhance the end-user experience through technical support.Responsibilities include diagnosing issues, providing Le... Show more

 • Promoted

Intermediate Help Desk Role in SAP Support

BevertecOutaouais
Full-time

Advance your career as an Intermediate Help Desk Specialist focusing on SAP support in a hybrid setup.This contract role demands both technical skills and user engagement.As a candidate, you will h... Show more

 • Promoted

Remote Appointment Setter - 60k / Year

Spade RecruitingEdwardsburgh/Cardinal, Ontario
Remote
Full-time
Quick Apply

We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.This position will work with multiple clients throughout the day pr... Show more

 • Promoted

Part-time (20-40h) Bilingual Customer Service Representative, Groupe CH Events

Nordia Inc.Val-des-Monts, QC, CA
Part-time

Every day, our thousands of customer experience (CX) professionals help Canadians engage with the brands they love, turning each interaction into a moment that matters.Together, we make the world a... Show more

 • Promoted

Remote Monitoring and Evaluation Advisor (E-Volunteer) - Spanish Required

Cuso InternationalNorth Grenville, Ontario
Remote
Permanent

Online placement (E-Volunteer).Please submit a Spanish Resume and Statement of Interest.Open to Canadian Citizens and Permanent Residents of Canada only.As a Monitoring and EvaluationAdvisor, you w... Show more

 • Promoted

Application Help Desk Specialist - Frontline Troubleshooter

PathlionOttawa, ON, CA
Full-time

A leading support firm in Canada seeks an experienced Help Desk Analyst to provide front line support to public users accessing online systems.The successful candidate will troubleshoot technical i... Show more

 • Promoted

Help Desk Analyst - Senior (Remote) JP850

PathlionOttawa, ON, CA
Remote
Full-time

The Application Help Desk Analyst role will provide front line support primarily to members of the public accessing various online systems in relation to the ministries of Education and Advanced Ed... Show more

 • Promoted

Anovia NG911 Support Specialist Remote

Anovia Inc.Ottawa, ON, CA
Remote
Full-time

Be part of Anovia's mission as a Remote Emergency Call Handling NG911 Support Specialist.Help essential services by supporting their emergency call handling platforms from anywhere in Canada.You wi... Show more

 • Promoted

Service Desk Analyst in Ottawa

InfosysOttawa
Full-time

Elevate your IT career with Infosys Public Services as a Service Desk Analyst in Ottawa.Provide essential first-line support for enterprise business applications and enhance user experience.In this... Show more