Restaurant Host

What an exciting time to weave a new fabric into the vibrant neighbourhood of downtown Toronto!

Say hello to Canopy by Hilton Toronto Yorkville! Canada’s first Canopy by Hilton.

Canopy by Hilton, Hilton's first lifestyle brand, is a place in the neighbourhood to relax and recharge, offering simple guest-directed service, comfortable spaces, and thoughtfully local choices.

Culture is key at Canopy, with team members known as “friendly enthusiasts,” who engage guests, always going above and beyond, to make stays memorable and thoughtful. Relationships with area partners showcase Canopy’s expertise in local know-how, crafting unique experiences tailored for every guest.

Attention to detail and an energetic environment ensure Canopy’s “Positively Yours” service culture is a kept Brand promise, delivering a consistent “Positive Stay,” where memories are made, and comfort is guaranteed.

Canopy by Hilton Toronto Yorkville is a184-room hotel with a restaurant, street-level café, and over 3500 sq ft of meeting space, located in one of the most exclusive and sought-after areas of downtown Toronto, Canada.

Position Title: Host/ Food and Drink Enthusiast

Reports To: Director, Food and Beverage/Lead Food and Drink Enthusiast

Status: This is a current vacant position

job overview

Welcomes guests to the restaurant and provides fast and courteous service to ensure an enjoyable dining experience and repeat business.

Duties and Responsibilities

• Greets the guests promptly and courteously; seats guests, ensuring a balanced workload among servers.
• Maintain an accurate waiting list as needed. Alert guests when the table is available.
• Assists the Manager or Supervisor with opening tasks such as assigning stations to servers for meal periods and retrieving daily specials.
• Processes take-out orders; may answer room service phone and process room service orders; practices suggestive selling techniques.
• Receives customer payment from servers and processes transactions on the cash register as outlined in the cash and charge procedures; gives correct change; balances cash drawer at the close of shift; completes all opening/closing paperwork; documents voids on the void balance sheet.
• May assist bus persons in clearing, cleaning, and setting tables.
• Respond quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction.
• Always provides a professional image through appearance and dress.
• Perform other duties as assigned. In carrying out the duties, the associate will follow all Company and Brand Standards.

QUALIFICATIONS AND REQUIREMENTS

Basic reading, writing, and math skills, and 6 months of cash handling experience or food service preferred.

This job requires the ability to perform the following:

• Handling, carrying, or lifting items weighing up to 50 pounds.
• Remain stationary for extended periods.
• Moving about the restaurant
• Handling food objects, plates, trays, glasses, etc.
• Bending, stooping, kneeling, lifting

Other:

• Communicates effectively with guests, team members, and management to ensure exceptional service and smooth daily operations.
• Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.
• Reading and writing abilities are utilized often when taking orders, describing cocktail items, completing paperwork, etc.
• Basic math skills are frequently used when handling cash and credit.
• May be required to work nights, weekends, and/or holidays.

Health and Safety

• Follow safe work procedures as outlined in Departmental Policy and Procedures manuals, including the use of personal protective equipment.
• Know and comply with all Occupational Health & Safety regulations, as per the Occupational Health and Safety Act and Ministry of Labor.
• Report all injuries or illnesses to a supervisor or manager immediately.
• Participate in the Joint Health and Safety Committee by bringing health and safety concerns or issues to the attention of the committee.

WHY JOIN US:

• Health, Dental, and Vision benefits
• Discounted On-site Parking
• Discounted and Complimentary employee meals
• Discounted Hotel Room Nights (Hilton Worldwide)
• Hilton University access
• Tuition Reimbursement
• Perkopolis
• GoodLife – Discounted membership
• Employee engagement and appreciation events

ACCESSIBILITY & ACCOMMODATION:

Job Posting – Canopy by Hilton Toronto Yorkville Hotel is committed to an inclusive, accessible recruitment process. Accommodation is available upon request for all stages of the selection process.

Communication (i.e.) booking an interview) – If you require any accommodations during the interview process, kindly let us know in advance, as we are committed to an inclusive and accessible recruitment process.

About Hilton:

One of the world’s largest, fastest-growing hospitality companies representing

27 Brands, 143 countries and territories, and more than 9,200 properties worldwide…and counting!

Hilton’s vision is to fill the earth with the light and warmth of hospitality.

Recognized for a culture of belonging:

2021 Ranked #1 on the Diversity Inc’s Hall of Fame list of Top 50 Companies for Diversity

2022 World’s Most Valuable Hotel Brand, Brand Finance Global 500

2022 Best Workplaces for Women

2025 Ranked as #1 World’s best workplace by Great Places to Work

Since being founded in 1919, Hilton has been a leader in the hospitality industry and remains a beacon of innovation, quality, and success. This continued leadership is the result of Team Members staying true to the brand’s Vision, Mission, and Values.

Specifically, we look for team members who demonstrate these Values:

Hospitality - We're passionate about delivering exceptional guest experiences.

Integrity - We do the right thing, all the time.

Leadership - We're leaders in our industry and in our communities.

Teamwork- We're team players in everything we do.

Ownership - We're the owners of our actions and decisions.

Now - We operate with a sense of urgency and discipline.

Brighter Together. We are Hilton. We are Hospitality.

About Easton’s: The Easton’s Group of Hotels has grown into a major force in the hospitality and service industry across Canada. Its flagship hotels include industry–renowned brands such as Marriott/Starwood, Hilton, and IHG. With a dynamic leadership team and an abiding passion for excellence, the company is aggressively expanding to new locations with diverse offerings for demanding business and leisure travelers.

In the highly competitive hotel industry, Easton’s Group’s core advantages are prime locations, premium quality, and superb service. Every Easton’s Group hotel is located to cater to the needs of its clientele while being on the cutting edge of offering the best advantages to its guests. Whether it’s the downtown Toronto hotels that are just steps to major offices, banks, subways, theatre, and cultural hotspots, or the Vaughan properties that are close to the area’s main tourist attractions like Canada’s Wonderland or Vaughan Mills Shopping Centre.