Accounting Officer

Requisition ID: 247093

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Purpose of Job:

• As a member of the Operations and Corporate Services team supporting Attachment orders / Garnishments , and working in close partnership with the Domestic Branches, internal partners and various regulatory/legal bodies (e.g.: Canada Revenue Agency, Provincial court offices, solicitors, etc.), the Accounting Officer provides specialized customer focused service within a centralized Centre of Expertise environment.
• The incumbent is responsible for the end to end administration of 3rd party attachment orders including onboarding, administration and financial remittances to keep the Bank in compliance. The incumbent is also responsible to prepare, vet, investigate and process other payments in accordance with approved procedures.
• The AO is responsible reconciling, balancing, investigating exceptions and processing adjustments to customer accounts and the Bank’s GL asset and liability accounts in accordance with approved procedures.
• The incumbent also provides day to day operational assistance and guidance to team members as it relates to attachment order activities.

Major Accountabilities:

• Delivers an Exceptional Customer Experience by providing the best-in-class customer service through the timely and accurate handling of documentation/requests received via multiple channels (e.g.: workflow, incoming mail, fax, telephone or other electronic methods) within established Service Level Agreements and Service quality standards. This includes providing training to team members to ensure seamless service delivery.
• Ensures that the daily work volumes within the assigned area are organized and distributed amongst the team resources and that service and quality levels are maintained. This involves daily verification and approval of team member processing where required as well as recommending and assisting with reallocation of resources in areas requiring additional support due to unplanned activities (volumes etc).
• Ensures and reports on trending issues within the transits serviced and initiates and contributes recommendations to address root cause with a view to driving increased efficiency within the team.
• Evaluates and assesses multi- jurisdictional, multi-product attachment orders by assessing, onboarding and keying data into Pega (case management) and executing the documentation against customer accounts.
• Administers the end to end process for garnishments by applying the applicable regulatory requirements (federal, provincial and municipal) to each case assigned to avoid any losses to the Bank and meet the Bank’s compliance requirements.
• Prepare, vet, investigate other payments in accordance with approved procedures.
• May update Customer Information System based on information received from customers, branches, business partners, and Balances and reconciles on behalf of domestic branches, multiple business and product owners, and third party vendors (e.g.: ABM service providers, Symcor) all related suspense accounts, monthly balancing and financial returns including taking appropriate action for corrections or adjustments.
• Validates, maintains and reports where required on daily, monthly, quarterly, annual and periodic basis, activities related to GL balances, ABM Centralized deposit/Investigation and AFT. Updates Customer Information System based on information received from customers, branches, business partners, and other units across Canada while maintaining the confidentiality of customer information at all times.

Education/Work Experience/Designations/Other Information

• Ability to deal effectively with Branch/customer complaints, referring to a Manager/Supervisor where necessary, to ensure resolution is obtained to the complete satisfaction of all parties involved, the Customer, the Bank, and Garnishment department.
• Acquire and/or maintain a thorough level of knowledge of legislative requirements, as they apply to attachment orders and powers of attorney across multiple product lines.
• Demonstrated flexibility in a constantly changing environment (procedural and automated), being versatile and able to provide cover on several posts at different times and at different levels on any given day concurrently, as determined by planned and unplanned absences. .
• Excellent communication skills (written and verbal) to communicate with all parties impacted by the garnishment process (customers, partners, regulatory bodies, solicitors etc.).
• Excellent time management skills to effectively manage workload which is subject to unplanned spikes in volumes
• Knowledge of or an ability to quickly acquire knowledge of current Scotiabank processing systems is considered an asset (FFT, Pega, CIS)
• Min 2 years business experience or equivalent education.

Working Conditions:

• Standard office environment. While work type is predictable, often an unpredictable fluctuation in transaction volumes, exception items and activity can cause considerable disruption with respect to timing as well as accuracy/reliability. Given the sensitivity of the function, escalations from partners/external parties may add stress to resolution processes. Systems changes and implementation of new products create by nature, increased attention to new procedures and lower productivity that must be accounted for and resolved.