Business Analyst

Role Name: Business Analyst
Work site: Toronto, CA (Onsite)

Job Description:
The ideal candidate will possess strong hospitality domain knowledge, hands-on exposure to PMS platforms such as Opera, Opera Cloud, Infor HMS, Maestro, StayNTouch, or similar hotel management systems, and a solid understanding of modern data and cloud technologies including SQL, Microsoft Azure, and Databricks.

Key Responsibilities:
Business Analysis & Requirements Management:

• Collaborate with business stakeholders across Front Office, Reservations, Housekeeping, Revenue Management, Sales, and Finance teams to capture business requirements.
• Analyze current-state PMS processes and define future-state workflows in Opera Cloud.
• Lead workshops, interviews, and process-mapping sessions with business and technical teams.
• Document business requirements, user stories, functional specifications, and process flows.
• Identify gaps between legacy Opera functionality and Opera Cloud capabilities and recommend solutions.

PMS Modernization & Transformation:

• Support end-to-end migration activities from Opera PMS to Opera Cloud.
• Participate in solution design discussions and provide business process guidance.
• Assist in defining data migration requirements, mapping rules, and validation criteria.
• Support integration analysis involving PMS, CRS, POS, Loyalty, Finance, and Reporting systems.
• Work closely with implementation vendors and internal technology teams throughout the project lifecycle.

Data & Analytics:

• Perform data analysis and reconciliation using SQL.
• Support data validation and migration testing activities.
• Collaborate with Azure and Databricks teams to understand data flows, reporting requirements, and downstream impacts.
• Assist in defining operational and analytical reporting needs during and after migration.

Testing & Quality Assurance:

• Develop test scenarios, test cases, and business validation scripts.
• Coordinate User Acceptance Testing (UAT) activities with hotel and business users.
• Validate migrated data, business processes, and integrations.
• Track defects and collaborate with technical teams to ensure timely resolution.

Change Management & Adoption:

• Support training material development and business readiness activities.
• Facilitate stakeholder communications and change adoption initiatives.
• Assist operational teams during deployment, hypercare, and stabilization phases.

Required Qualifications:
Experience:

• years of Business Analysis experience.
• years of experience in Hospitality, Hotels, Resorts, or Travel industry.
• Experience participating in PMS implementation, upgrade, or migration programs.
• Proven experience working with Opera PMS, Opera Cloud, or comparable hotel management systems.

Domain Knowledge:

• Strong understanding of hotel operations including:
• Reservations
• Front Desk Operations
• Housekeeping
• Revenue Management
• Guest Services
• Night Audit
• Property Financial Operations

Technical Skills:

• Strong SQL skills for data analysis and validation.
• Understanding of Microsoft Azure ecosystem.
• Exposure to Databricks, data lakes, and modern analytics platforms.
• Experience with API-based integrations and system interfaces.
• Proficiency with Jira, Azure DevOps, Visio, Excel, and reporting tools.

Preferred Qualifications:

• Prior experience with Opera Cloud migration programs.
• Knowledge of hospitality data models and reporting frameworks.
• Experience working in Agile/Scrum delivery environments.
• Understanding of cloud-based SaaS applications and modernization initiatives.
• CBAP, PMI-PBA, or similar Business Analysis certification is an asset.

Key Competencies:

• Strong stakeholder management and communication skills.
• Ability to translate business needs into actionable requirements.
• Analytical problem-solving mindset.
• Data-driven decision making.
• Cross-functional collaboration and facilitation skills.
• Experience managing business and operational impacts during transformation programs.

Nice-to-Have:

• Oracle Opera Cloud certification.
• Experience supporting luxury hotel, resort, or hospitality brands.
• Knowledge of Azure Data Factory, Databricks notebooks, and hospitality analytics reporting.