Talent.com
Harvey & Company Ltd - St John's
Service AdvisorHarvey & Company Ltd - St John's • Saint John's, NL, Canada
Service Advisor

Service Advisor

Harvey & Company Ltd - St John's • Saint John's, NL, Canada
30+ days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Harvey and Company is a growing multi-site dealership that proudly represents some of the most recognizable names in the industry, including International trucks, New Holland, Hangcha, and XCMG. At our core, we understand that our team members are our greatest asset and are the key to our ongoing success.

We are currently seeking a skilled and dedicated Service Advisor to join our St. John’s team. Reporting directly to the Service Manager, the successful candidate will be an integral and vital part of the customer service experience in the manner in which service personnel interact with our customers.

This position is crucial to achieve the highest customer satisfaction by performing his / her duties in accordance with current OEM practices and our company’s and procedures.

Accountabilities

  • This position will greet customers in a timely, friendly manner and obtain all specific vehicle / customer information required for proper repairs, contacting customer and invoicing.
  • Providing exceptional customer service is paramount. Service advisors must greet customers, listen to their concerns, and address their questions and needs professionally and courteously.
  • Thoroughly inspecting vehicles and documenting issues or concerns. This includes identifying necessary repairs and maintenance services and providing accurate estimates for the customer.
  • Effectively communicate with customers to explain the diagnosis, recommended repairs, and estimated costs in a clear and understandable manner. Ensuring that customers are well-informed and comfortable with the service process.
  • This position will routinely call customers to schedule work, inform customers of current offers, and discuss the repair process
  • This position is responsible for the receipt and flow of all incoming work, communication with customers and constant communication with all other internal departments.
  • Responsible for scheduling work for the mobile (outside) mechanics
  • Write up customers’ vehicle issues and concerns or maintenance requirements accurately and clearly.
  • Obtain customer signature on the repair order and provide customer a copy of the repair order.
  • Must be able to understand, communicate, and evaluate all vendors. Warranty guidelines, approval processes and policies during the write up and repair process.
  • Establish customers’ method of payment, Purchase Order requirements and estimate requirements if needed at time of write up.
  • Investigate progress of vehicle repairs and contact customer with status changes / promise time if required.
  • Ensure vehicles are parked in assigned areas, trucks are locked, and keys are tagged and properly stored.
  • Explain completed work and charges to the customer.
  • Keep up to date on all warranty policies and product changes to maintain effectiveness in this role.
  • Have the ability to utilize Service Portal at the time of write up.
  • Follow-up with customers after repairs are complete to ensure they are satisfied.

Required Qualifications

  • Minimum of 3 years Technical and / or supervisory experience in the Medium / Heavy Duty truck industry.
  • High degree of product and technical knowledge.
  • Must be a team player with a strong sense of commitment to the customer.
  • Must be self-motivated and have good written and verbal communication skills.
  • Must conduct his / her self in a professional manner.
  • Have the ability to work other shifts for coverage of sick days or vacation relief.

Preferred Qualifications

  • Microsoft programs and applications would be useful in this role.
  • Good organizational skills
  • Working knowledge of International and supplier / vendors warranty policies.
  • Possess valid Class A - Commercial Driver’s License
  • The knowledge and understanding to communicate service maintenance requirements i.e. Oil change interval, axle lube changes, required adjustments etc.
Create a job alert for this search

Service Advisor • Saint John's, NL, Canada

Similar jobs

Earn Cash From Taking Surveys Online

Earn HausGoulds, NL, CA
Full-time +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more

 • Promoted

Complete Online Surveys For Cash (Up to $25/per)

Earn HausGoulds, NL, CA
Full-time +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more

 • Promoted

Survey Taker: Earn up to $25 per survey (Remote)

Earn HausGoulds, NL, CA
Remote
Full-time +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more

 • Promoted

Customer Service / Benefits Advisor (Work from home)

AO Globe Life - Simonne LeBlancSan Juan de Terranova, Terranova y Labrador, CA
Remote
Full-time

Remote Employment Type Full-Time Benefits Offered Dental, Life, Medical, Retirement, Vision Compensation CA$70,000 to CA$100,000 per year can be made.Join us to be part of a win-win environment whe... Show more

 • Promoted

Customer Service Agent - 50k-60k/Year - Remote

Spade RecruitingLogy Bay-Middle Cove-Outer Cove, Newfoundland and Labrador
Remote
Full-time
Quick Apply

We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.This position will work with multiple clients throughout the day pr... Show more

 • Promoted

Mount Pearl H2S Safety Advisor Needed

ProSeal Service GroupMount Pearl, NL, CA
Full-time

Become an H2S Safety Advisor at HSE Integrated Ltd in Mount Pearl, NL, managing safety in high-risk environments involving hazardous gases.Focus on equipment readiness and site safety procedures ev... Show more

 • Promoted

Investment Advisor

RBC Dominion SecuritiesSan Juan de Terranova, Terranova y Labrador, CA
Full-time

As an Investment Advisor at RBC Dominion Securities, you help clients reach their goals while building a successful business within the RBC brand.Build and maintain strong client relationships usin... Show more

 • Promoted

Materials Management Advisor

BrunelSan Juan de Terranova, Terranova y Labrador, CA
Full-time

Brunel is seeking a proactive, detail-oriented Materials Management Advisor to join our oil and gas client’s team.The successful candidate will be responsible for managing and optimizing materials ... Show more

 • Promoted

Service Advisor Position in Power Systems

Toromont CatSan Juan De Terranova
Full-time

Become a Service Advisor with Toromont Power Systems, where you'll manage equipment repair scheduling and maintain strong customer relationships.Join a dedicated team in a dynamic environment focus... Show more

 • Promoted

English Private Tutoring Jobs Goulds

SuperprofGoulds, Canada
CA$20.00 hourly
Full-time +1

Superprof is Canada's #1 tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest communi... Show more

 • Promoted

Senior Communications Advisor

Intact Financial CorporationSan Juan de Terranova, Terranova y Labrador, CA
Full-time

Who needs insurance? Everybody.At the Intact Lab, we use machine learning, data science, software engineering, AI, agility, UX and design thinking to transform the customer experience for millions ... Show more

 • Promoted

Heavy-Duty Truck Service Advisor

Harvey & Company Ltd - St John'sSan Juan de Terranova, Terranova y Labrador, CA
Full-time

A multi-site dealership is seeking a skilled Service Advisor to join the team in St.The role involves greeting customers, assessing vehicle issues, and fostering high customer satisfaction.Successf... Show more

 • Promoted

In-Store Wellness Advocate

Saje Natural WellnessSan Juan de Terranova, Terranova y Labrador, CA
Full-time

A wellness-focused company in Terranova y Labrador is seeking a Team Member to enhance community member service and share product knowledge.You'll be responsible for achieving business results whil... Show more

 • Promoted

Service Advisor - Power Systems

Toromont CatSan Juan de Terranova, Terranova y Labrador, CA
Full-time +1

Toromont Power Systems is looking for a Service Advisor to join our team! This position will provide technical direction and accountability for scheduling all equipment repairs with both the intern... Show more

 • Promoted

Service Video Advisor

Steele Auto GroupSan Juan de Terranova, Terranova y Labrador, CA
Full-time

Steele Auto Group is seeking a.The role focuses on creating and presenting video assessments of vehicle service needs to customers, communicating repair recommendations, and supporting the service ... Show more

 • Promoted

Online Survey Participant: Work Remote and Earn Up To $25 Per Survey

Earn HausGoulds, NL, CA
Remote
Full-time +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more

 • Promoted

Customer Service - Work from Home - 50k-60k / Year

Spade RecruitingTorbay, Newfoundland and Labrador
Remote
Full-time
Quick Apply

We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.This position will work with multiple clients throughout the day pr... Show more

 • Promoted

Service Advisor

Harvey & Company Ltd - St John'sSan Juan de Terranova, Terranova y Labrador, CA
Full-time

Harvey and Company is a growing multi-site dealership that proudly represents some of the most recognizable names in the industry, including International trucks, New Holland, Hangcha, and XCMG.At ... Show more

 • Promoted

Customer Service Advisor at AO - Remote

AO Globe Life - Simonne LeBlancSan Juan de Terranova, Terranova y Labrador, CA
Remote
Full-time

Join AO as a Remote Customer Service Advisor, where you'll find a supportive team environment and the potential for unlimited income.Focus on delivering top-notch service and client satisfaction.Th... Show more

 • Promoted

Michaels Service Team Member Role

MichaelsSan Juan de Terranova, Terranova y Labrador, CA
Full-time

Become a Service Team Member at Michaels in St.John's, NL, to enrich customer shopping experiences while providing top-notch service across all store operations.Help customers find products and fos... Show more